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Aspiring Contributor
Message 201 of 313

Re: BT Infinity and https connection issues

Another Fraddon exchange person! Out of interest have you noted down the times when it's happening?

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Message 202 of 313

Re: BT Infinity and https connection issues

Hi all


If you can't get a trace just drop me in an email and I'll do what I can without this.





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Message 203 of 313

Re: BT Infinity and https connection issues

Its happening right now - i cant log in to


the home page loads but when i try to log in i get a no data recieved error in chrome...

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Message 204 of 313

Re: BT Infinity and https connection issues

Hi All


After spending hours on the phone and going through the motions of factory resetting the router then having a new router sent and then 3 hours in my house with a BT engineer with line testers etc and even an uplift and move to new equipment and lines between the exchange and cabinet. I finally seem to have said the right thing to the right person at BT and they are now listening to me on this issue.


I have a promise from BT's Priority Care Team that they have taken ownership of this issue until its resolved - I have forwarded them the link to this thread so they can have a read to see that it is affecting 10s of people across the south west.


They are going to liaise with BT Openreach and BT Wholesale and hopefully get to the bottom of it.


Fingers crossed these guys are going to finally get this issue sorted.

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Message 205 of 313

Re: BT Infinity and https connection issues

OK - that's great to know. BT Priority Care Team, if you're reading this (which hopefully you are!) please let us know your findings or if you need further info. Craig, do you need a tracert to sites that go wrong as and when they go wrong? As per the other posters, I'm not sure how informative that will be as it seems to be a problem that only occurs on https - but more than happy to contribute this info if you can make use of it.

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Message 206 of 313

Re: BT Infinity and https connection issues

I ran this tracert whilst I was waiting for Gmail to load....not sure it shows anything.

C:\Users\Jason H>tracert

Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms api.home []
2 6 ms 8 ms 7 ms
3 8 ms 7 ms 7 ms
4 12 ms 12 ms 12 ms
5 13 ms 12 ms 12 ms
6 13 ms 12 ms 12 ms
7 12 ms 13 ms 12 ms []
8 26 ms 23 ms 23 ms []
9 22 ms 22 ms 21 ms []
10 19 ms 19 ms 19 ms
11 21 ms 22 ms 22 ms
12 19 ms 19 ms 19 ms
13 19 ms 18 ms 19 ms []

Trace complete.
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Message 207 of 313

Re: BT Infinity and https connection issues

This is just a hunch but I get the feeling that this problem is not a routing issue but a traffic shaping/management one.


I think that maybe secure data connections are sometimes mistaken for encrypted p2p connections and dropped.


How many of the people on this forum who are experiencing problems use file sharing apps such as torrents etc?


I know that on occasion when I am downloading software etc. like the latest Ubuntu dvd image from a torrent that the connection is mostley crippled between about 4pm and midnight. which is fair enough considering the misuse that torrents get - then when the traffic shaping cuts out after midnight the download speeds up.


Can any of the night owls here confirm if they have had issues with https sites after midnight... I cant say for sure if i have or havnt but I will start monitoring it from now on.

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Message 208 of 313

Re: BT Infinity and https connection issues

It's good to hear there may be some progress at last on this.


I use Dropbox a lot and everemote, but no peer to peer. Netflix most nights. So Inot not doing any illegal or marginal downloading.

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Aspiring Contributor
Message 209 of 313

Re: BT Infinity and https connection issues

Have just started experiencing this problem here in Penzance. The Tracert and symptoms are identical. A power off/on of the HH3 didn't work, so will try a reset. Nat West know there is a problem, but don't seem to be managing a resolution with BT.

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Message 210 of 313

Re: BT Infinity and https connection issues

I never use P2P and I have problems with HTTPS.



Tracing route to on port 80
Over a maximum of 30 hops.
1 2 ms 1 ms 1 ms [BTHomeHub.home]
2 23 ms 16 ms 23 ms
3 26 ms 29 ms 16 ms
4 30 ms 22 ms 27 ms
5 22 ms 22 ms 24 ms
6 22 ms 21 ms 22 ms
7 22 ms 21 ms 22 ms [acc2-10GigE-3-3-0.sf.21cn-ipp.b]
8 32 ms 29 ms 32 ms [core1-te-0-0-0-17.ilford.ukcore]
9 30 ms 33 ms 32 ms [core1-pos3-3.bletchley.ukcore.b]
10 30 ms 29 ms 31 ms [vhsaccess1-pos8-0.bletchley.fix]
11 31 ms 31 ms 35 ms
12 34 ms 30 ms 33 ms
13 Destination Reached in 64 ms. Connection established to
Trace Complete.

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