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Guru
1,129 Views
Message 271 of 313

Re: BT Infinity and https connection issues

@quigger Yes
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Sage
1,119 Views
Message 272 of 313

Re: BT Infinity and https connection issues

By using it you never got through to paypal, you only got part of the way. Akamai is not paypal, it is a server platform they use.

 

As the platform has over 100,000 servers worldwide there is no guarantee you'll hit the same one each time it also will block your ping request going any further (think hacking and security).

 

By not using the www. suffix you'll hit paypal every time.

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Aspiring Expert
1,093 Views
Message 273 of 313

Re: BT Infinity and https connection issues

I am not using infinity although I have the same problem. I reported problems in this thread about logging onto Natwest online banking on 10 December 2012. After a couple of nrouter re-boots the problem went away. For much of today I was unable to log onto HSBC online banking. After a couple of re-boots I now can. Unfortunately, I still cannot log onto Nationwide on-line banking. 

 

I do not think that this has anything to do with routers. On 10 Dec I was using the HH3. I am now using the Bipac 7800n.

 

I am on the Falfield exchange, 18 miles north of Bristol. 

 

I'd welcome help/advice from a moderator. 

 

 

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Contributor
1,089 Views
Message 274 of 313

Re: BT Infinity and https connection issues


@pippincp wrote:

By using it you never got through to paypal, you only got part of the way. Akamai is not paypal, it is a server platform they use.

 

As the platform has over 100,000 servers worldwide there is no guarantee you'll hit the same one each time it also will block your ping request going any further (think hacking and security).

 

By not using the www. suffix you'll hit paypal every time.


@You may have got a trace route through to a server that resolved to the URL paypal.com - but as allready explained by @sjtp you are probably not tracing to the same server your browser is trying to talk to when having trouble with https.

 

you need to obtaqin the ip address that your browser is communicating with as he describes and then tracert to that address.

 

otherwise its all a bit pointless really.

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Beginner
1,060 Views
Message 275 of 313

Re: BT Infinity and https connection issues

Since re-starting the home hub yesterday, everything has been running smoothly here (Portishead) - but we'll see how it goes over the next few days. The only thing I've noticed is a drop in speed, download is averaging 15Mbps (I'm on Infirnity 2 so used to get 50Mbps+) but uploads are averaging 18Mbps which is better than normal. I'm fine with the lower speed as long as https keeps working!

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Aspiring Contributor
1,046 Views
Message 276 of 313

Re: BT Infinity and https connection issues

Gmail is being a pain. If I hit refresh a bunch of times or try 5 minutes later the problems gone. It happens intermitently but of course it's a big pain when making a transaction because 1 timeout and you have to start again. For Gmail to load a message I can just keep refreshing.

 

tracert isn't really helping me as like I said if I can't pinpoint the connection with ease that instant then there is no point. I have ruled out that it's peak times as well which is a bummer as that would have helped narrowed it down ever so slgihtly.

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Moderator-Retired
874 Views
Message 277 of 313

Re: BT Infinity and https connection issues

Hi everyone,

 

We have taken action over the weekend and found that all examples provided were linked to the same BRAS. As such we have swapped all the impacted circuits onto a new card.

 

Let me know if this helps at all.

 

Thx


Craig

BTCare Community Mod

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Aspiring Contributor
865 Views
Message 278 of 313

Re: BT Infinity and https connection issues

So all we needed was a new bra.  I'll ask my wife if I can borrow hers and see if it helps.

 

In all seriousness, thanks for the update I'll let you know if it helps.

 

Justin

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Contributor
836 Views
Message 279 of 313

Re: BT Infinity and https connection issues

@craig

 

Thanks for the update call this morning.

 

After the call but before your forum post I was having issues with:

https://docs.google.com

 

I've rebooted the boxes and now fine. Will look for post weekend stability now.

 

🙂

 

Cheers,

Jason.

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Aspiring Contributor
817 Views
Message 280 of 313

Re: BT Infinity and https connection issues

I don't know what BRAS are but I have also been having problems with https websites since moving to BT Infinity last week. I never had any of this with my old BT broadband hub and router. This has been driving me mad and I was about to log a call untill finding this forum and associated thread.

 

Since re-booting my hub this afternoon PayPal, Facebook and other https websites are now working as I would expect (previously slower than a snail or not accepting passwords etc). I do however still have a problem with LLoyds TSB online banking which works fine on my IPhone, again not accepting passwords. I will try out some other sites now.

 

Any help would be much appreciated...

 

Thanks,

Lisa

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