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quigger
Contributor
6,297 Views
Message 1 of 313

BT Infinity and https connection issues

I have sporadic issues with https connections on my BT Infinity service.

 

I used to be on Virgin ADSL and had no issues.

I can also use a Orange mobile dongle with no issues if I switch to that when experiencing problems with BT.

 

Some example sites:

Dixons checkout pages

NatWest banking pages

 

Anyone else experience this?

 

Should I periodically reboot the HomeHub and VDSL?

 

Cheers,

Jason.

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312 REPLIES 312
proterra
Contributor
6,288 Views
Message 2 of 313

Re: BT Infinity and https connection issues

Sounds more like a problem with your browser or firewall. have you updated either?

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quigger
Contributor
6,284 Views
Message 3 of 313

Re: BT Infinity and https connection issues

Thanks.

It is browser independent as I've tried on a few browsers.

I have McAfee Personal Firewall in use but wouldn't know what to change?

Also as I said it doesn't occur on same set-up using mobile dongle. So points to connection to me?

THANKS again.
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jweb2k
Aspiring Contributor
6,250 Views
Message 4 of 313

Re: BT Infinity and https connection issues

I've got the same issue!  NatWest login pages take ages (HTTPS) and Unity3D registration (HTTPS)

 

I know it's not an issue website-side as I've got a VPS in america that I connect to and can log into NatWest and send off my Unity3D registration there.

 

quigger, for reference I'm on Win7 64-bit, AVG and Windows Firewall.  Happens on all browsers.

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jweb2k
Aspiring Contributor
6,206 Views
Message 5 of 313

Re: BT Infinity and https connection issues

Well today I can't access https://www.bt.com/siteminderagent/forms/login.fcc (on any browser).

 

Computer issue? Nope, have tried it on two house computers and an Android phone for good measure, this is definitely either a modem/router issue or BT is doing something their side (e.g. throttling the non http ports to death)

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jweb2k
Aspiring Contributor
6,205 Views
Message 6 of 313

Re: BT Infinity and https connection issues

Update: It's specific sites. I can access other HTTPS sites (e.g. work e-mail through HTTPS - https://email.*****.co.uk/owa/)

 

What is going on ....?

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jweb2k
Aspiring Contributor
6,158 Views
Message 7 of 313

Re: BT Infinity and https connection issues

Can someone on Infinity kindly do me a test and visit https://upgrades.o2.co.uk/index.htm and tell me if it's darn slow for you too?  It's not the site as I'm loading up VNC and connecting to a VPS in America and it's instantly loading. It'll definitely rule out traffic shaping if someone on Infinity can tell me either way.


Thanks you generous souls!!!

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dweller770
Contributor
6,150 Views
Message 8 of 313

Re: BT Infinity and https connection issues

The page loads instantly for me.

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6,149 Views
Message 9 of 313

Re: BT Infinity and https connection issues

Pretty well instant for me on Safari via Infinity.
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jweb2k
Aspiring Contributor
6,146 Views
Message 10 of 313

Re: BT Infinity and https connection issues

Thanks both! Something to do with my side then. You've been a great help!

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