cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Community Manager
Community Manager
1,143 Views
Message 301 of 313

Re: BT Infinity and https connection issues

Hi Andy27902,

 

Welcome to the forum.  Sorry to hear you are also affected by this problem.  Investigations are ongoing.  Andy, any chance you could drop us an email and include the WireShark logs you have collated.

 

Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.


Once you have done this please drop me a PM with the reference so I can pick this up and send on to our suppliers.

 

Cheers

Sean 

0 Ratings
Highlighted
Beginner
1,085 Views
Message 302 of 313

Re: BT Infinity and https connection issues

Sean,

 

I have mailed the Wireshare trace as requested and PMed you the reference.

 

Andy

0 Ratings
Highlighted
Moderator
Moderator
1,034 Views
Message 303 of 313

Re: BT Infinity and https connection issues

Hi Guys,

 

Yesterday we identified and fixed an issue in Bristol which we believe may have been causing corruption or delay to HTTPS packets. Would you be able to test this evening and report back if you are still having any issues?

 

Thanks

 

Paddy

0 Ratings
Highlighted
Contributor
1,006 Views
Message 304 of 313

Re: BT Infinity and https connection issues

So far so good this evening...

 

But ive had the odd evening with little or no problems before so I will reserve judgement untill ive had a few days error free.

0 Ratings
Highlighted
Contributor
1,000 Views
Message 305 of 313

Re: BT Infinity and https connection issues

Same here - all seems good so far.

The past day or so I've had very slow Google searches - which run on https. Main search results not loading and the Google search auto suggest not functioning. Both seem fine now.
0 Ratings
Highlighted
Beginner
996 Views
Message 306 of 313

Re: BT Infinity and https connection issues

Yes - all looking ok at the moment.
0 Ratings
Highlighted
Aspiring Contributor
883 Views
Message 307 of 313

Re: BT Infinity and https connection issues

Have to say, I've been keeping an eye on performance since you said you'd fixed the Bristol problem. I've had zero issues since then over that period which is unheard of to be honest as I normally suffer with timeouts at some point and I do use the internet intensively during the day and evening. I don't want to tempt fate in any way but it's seeming like you may have solved the problem... Smiley Happy

0 Ratings
Highlighted
Aspiring Contributor
842 Views
Message 308 of 313

Re: BT Infinity and https connection issues

I would seem to agree. As this has been going on for me for over a year I am always unsure but the last few days I have had no issues normally seen. Fingers crossed it stays that way for all!

0 Ratings
Highlighted
Contributor
827 Views
Message 309 of 313

Re: BT Infinity and https connection issues

I had facebook load really slowly several times last night. Could have just been Facebook though. Ive not had any other problems.
0 Ratings
Highlighted
Aspiring Expert
744 Views
Message 310 of 313

Re: BT Infinity and https connection issues

I thought these problems had been resolved but when I logged on about 1 hour ago I was unable to load any internet banking web pages. This was irrespective of the DNS I selected or the browser. 

0 Ratings