cancel
Showing results for 
Search instead for 
Did you mean: 
Neolithic
Aspiring Expert
746 Views
Message 151 of 313

Re: BT Infinity and https connection issues

I thought the Internet was supposed to find an alternative route to it's destination. Was that not the whole original concept?

 

I can access other non UK sites like ebay.com without issues. Hopefully it will get resolved soon.

0 Ratings
dirk362
Newbie
721 Views
Message 152 of 313

Re: BT Infinity and https connection issues

The other thread around changing to different DNS servers gives people the impression that doing so will resolve the issue, which it will not.

This is a combined issue of resolution combined with inability to route to large parts of the internet (and not just in UK destinations either). It would seem a critical path of the route fails so it's irrelevant where the destination service is if you happen to route through that part of the BT network on your way - if you do, the site will fail.

This has been "down" as a service now for 12 to 18 hours for many people.

Poor showing and not a jot of information is being presented to BT customers outside what some of us happen to find on this forum.

Good communication to users/customers is the first base principle of good service management. Disappointed doesn't come close to how I feel and huge frustration around not being able to get clear and concise information from the supplier certainly doesn't help.

end of rant 🙂

0 Ratings
Lazarus
Contributor
718 Views
Message 153 of 313

Re: BT Infinity and https connection issues

To be fair, it is a bank holiday weekend, and BT seem to be taking a better approach to a lot of other ISPs in the country.
0 Ratings
Neolithic
Aspiring Expert
711 Views
Message 154 of 313

Re: BT Infinity and https connection issues

If I didn't have the VPN option I would have been left high and dry over this weekend with no access to hosted sites or email. Not much point in ranting about it, let's just hope they fix the problem soon.

0 Ratings
dirk362
Newbie
705 Views
Message 155 of 313

Re: BT Infinity and https connection issues

I accept it's a bank holiday weekend, and of course BT are clearly working on the issue. But no communication on their front page to help customers understand there's a known issue is what I was referring to. All that said, BT operate a large and complex network and will have dedicated router and network specialists working 24x7x365.

 

There's a common failure point in the path namely t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]

 

Two traceroutes to different sites start of routing differently based on destination, but then they converge within a key component of BT network I believe.

 

The last hop that resolves is always the same, so the issue would seem to be the next hop upstream from that.

 

  7    46 ms    11 ms    12 ms  acc2-10GigE-0-1-0-6.l-far.21cn-ipp.bt.net [109.159.249.222]
  8    15 ms    15 ms    15 ms  core2-te0-15-0-7.faraday.ukcore.bt.net [109.159.249.167]
  9    14 ms    21 ms    28 ms  core2-pos0-11-0-0.ealing.ukcore.bt.net [62.172.103.41]
 10    12 ms    11 ms    13 ms  core2-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.126]
 11    12 ms    12 ms    12 ms  t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]
 
 
  7    14 ms    12 ms    17 ms  109.159.249.196
  8    19 ms    15 ms    13 ms  core2-te0-7-0-7.faraday.ukcore.bt.net [109.159.249.151]
  9    12 ms    15 ms    15 ms  host213-121-193-64.ukcore.bt.net [213.121.193.64]
 10    13 ms    12 ms    12 ms  transit2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201.86]
 11    12 ms    14 ms    14 ms  t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145]

0 Ratings
Distinguished Expert
701 Views
Message 156 of 313

Re: BT Infinity and https connection issues

the next hop is off the bt network
Guru
692 Views
Message 157 of 313

Re: BT Infinity and https connection issues

What you are saying is there are two common failure points in the communications path:  one is t2as2-tge4-3.uk-lon1.eu.bt.net [166.49.214.145], and the other is in the link between BT and its customers.

0 Ratings
stelee
Aspiring Expert
682 Views
Message 158 of 313

Re: BT Infinity and https connection issues

 

As i mentioned on another page i cant believe maureen plugged in her Henry for a quick rip round the offices taking out half of europes internet .

 

iTunes logins fail also :

 

Apple

Yahoo

Facebook : is working now

 

Still many sites bodged.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------BT Infinity 2 | 80/20 | SamKnows™ Infinity 2 Member | (EASBF)


Stephen
0 Ratings
Neolithic
Aspiring Expert
673 Views
Message 159 of 313

Re: BT Infinity and https connection issues

It seems to be resolved (for me anyway). All sites are now accessable and emails are working again. Hopefully this is the same for everyone.

0 Ratings
chriswyatt
Beginner
575 Views
Message 160 of 313

Re: BT Infinity and https connection issues

Facebook (with HTTPS) being really slow for me today.

0 Ratings