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Beginner
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Message 1 of 9

BT Infinity available everywhere around me - but not me......

We have recently moved into a newish housing estate - built 2009 - which is right next door to our local hospital - built 2008 - and would like to get BT Infinity.

 

However, when we check online through BT we can't get it, but everywhere around us can! The hospital can get it, the streets all around us can get it.

 

So, how can our exchange be accepting orders for BT Infinity and everybody in our area except our street get BT Infinity apart from us?

 

Anybody know how we can get BT to connect our street or how we can get BT Infinity along with everybody else around us, we would be most grateful!

 

 

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8 REPLIES 8
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Contributor
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Message 2 of 9

Re: BT Infinity available everywhere around me - but not me......

Put your postcode in here

http://www.coolwebhome.co.uk/fibre/checker.php

Let us know what it says.
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Contributor
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Message 3 of 9

Re: BT Infinity available everywhere around me - but not me......

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Beginner
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Message 4 of 9

Re: BT Infinity available everywhere around me - but not me......

Annoyingly, it comes up with this:

 

This postcode has some Exchange Only lines
This means there is currently no cabinet to run FTTC from.
Openreach may deploy FTTC/P in the future to this area.
100%  

M_A

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Beginner
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Message 5 of 9

Re: BT Infinity available everywhere around me - but not me......

Whilst all the other streets around us come up with this:

FTTC100%5.228bP57
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Beginner
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Message 6 of 9

Re: BT Infinity available everywhere around me - but not me......

Just amazes me that we can move from one area which now gets infinity to another area which doesn't get infinity, yet our very next street can!

 

Would have thought that all the streets would have been on the same cabinet, especially when the streets are less than two minutes walk away from each other!

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Contributor
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Message 7 of 9

Re: BT Infinity available everywhere around me - but not me......

If your on a line straight from the exchange I'm afraid you'll have to wait for FTTP.
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Recognised Expert
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Message 8 of 9

Re: BT Infinity available everywhere around me - but not me......

'Just amazes me that we can move from one area which now gets infinity to another area which doesn't get infinity, yet our very next street can!

 

Would have thought that all the streets would have been on the same cabinet, especially when the streets are less than two minutes walk away from each other!'

 

If the next street along should get it then technically the next street along to that should also get it, as well as the next street and so on.

 

And if super fast broadband was so important to you why did you move, or at least not move to a house that can get it?

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Contributor
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Message 9 of 9

Re: BT Infinity available everywhere around me - but not me......

It's on the top of my must haves for a new house, along with a garage!
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