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lm243
Beginner
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Message 1 of 2

BT Infinity bad connecting to certain services

Hi, I have recently been having problems when using my BT infinity broadband, certain services take long to load and sometimes completely time out!

 

Here is an example :

 

Tracert:

 

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 6 ms 6 ms 6 ms 31.55.186.181
4 7 ms 6 ms 6 ms 31.55.186.180
5 7 ms 6 ms 6 ms core4-hu0-16-0-3.faraday.ukcore.bt.net [195.99.127.206]
6 9 ms 7 ms 7 ms host213-121-193-64.ukcore.bt.net [213.121.193.64]
7 9 ms 9 ms 10 ms 109.159.252.15
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

 

This is not a problem on my end, as it is shown in the tracert, here is a friends tracert:

 

1 <1 ms 2 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 9 ms 7 ms 8 ms be296.pr2.thlon.isp.sky.com [89.200.131.248]
4 8 ms 7 ms 7 ms 027ff169.bb.sky.com [2.127.241.105]
5 8 ms 7 ms 8 ms a104-82-140-165.deploy.static.akamaitechnologies.com [104.82.140.165]

 

The problem seems to be on BT's side, this happens on a few other websites and services.

 

Any help would be appreciated 🙂

 

 

 

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1 REPLY 1
Webby
Distinguished Sage
242 Views
Message 2 of 2

Re: BT Infinity bad connecting to certain services

Hop 6 is the last point on the BT network.
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