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Contributor
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Message 1 of 13

BT Infinity canceld for no reason and no support from Indian call enter

I am raging ATM. For no reason my broadband is canceld and nobody can' t find who I am. The telephone number I am calling from does not belong to me either and nobody has a clue how to sort this. I been on the phone now for 4 1/2 hour and I am just back at where I started when I got cut off at 11 this morning.

Technical help says there is no active line, billing says everything is fine you should not been cut off. Promises of we call you back in 30m never happen and I am now on person number 4 that has no clue.

Typing on my phone so sorry for no line breaks but if a mod could look into this or tell md how to contact them I would apriciate it. I have no clue where to get help anymore
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Distinguished Sage
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Message 2 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
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Distinguished Sage
Distinguished Sage
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Message 3 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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Contributor
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Message 4 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Thx guys

Person nr 4 just hang me up, guess its to complicated ... Wow what a service it's a disgrace 😞
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Contributor
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Message 5 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Send a enquiry using the contact forum. Thank you
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Contributor
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Message 6 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Before I send I saw my forum name was wrong on the contact, it said roetetoef

Can a mod please confirm my enquiry from the contact form was received as this mobile connection is not good.

Thanks
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Distinguished Sage
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Message 7 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

if you received the reference number on the web page after you sent it then they will get it
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Contributor
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Message 8 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Thx John, I got the reference number

Hope I get my broadband back ASAP 😞 India fails to sort it and after being promised to be called back nothing happens ofcource.

For 7 months I had the best broadband I could wished for and bt is awsome for that.

Really disappointed now that the just cancel my line and admit its there fault but nobody seems to able to sort it and you get cut off when it gets complicated and calling back I never ever trust them on it.

It's pretty serious that the only line of support I still have hope for are these forums.

Thx for listening and u hope I get my line back soon 😓
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Distinguished Sage
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Message 9 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Hi please keep us informed
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Contributor
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Message 10 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Second day I been cut off and on total have spoken to 11 different people now and I still have no clue when I get my line back.

Yesterday they promised to call back 3, nothing happend. Last night the promised to
call 9 this morning.

Today after yet a other 2 hrs on the phone and 4 different people I was told my ifinity was deseased and I need a engineer to reconnect. I still have no clue why BT cancelled it and the most I got so far is there fault.

Was supossed to be called back before 3 and this is the 3 time I hear nothing.

I can not express how disgusted I am with this service. I have no clue what is done or not and these I call you back promises really do not go well anymore.

3 times I have been stood up now it's sorry to say but how can you f do bussines like that.

I am truly gutted and hope to hear something from a uk mod.
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