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roetetoet
Contributor

on ‎27-03-2012 18h16

262 Views
Message 11 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

After 6.5 hrs 10+ calls I finally got someone that took action. New broadband order is placed and I get called back tomorrow at 9 to confirm the engineer appointment.

None has a clue why I got canceld.. Now let's hope person nr 4 indeed calls back tomorow.

He felt ashamed for his colleagues 😔
0 Ratings
john46
Distinguished Sage

on ‎27-03-2012 18h27

256 Views
Message 12 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

the mods can take up 3 working days to reply
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roetetoet
Contributor

on ‎28-03-2012 13h46

236 Views
Message 13 of 13

Re: BT Infinity canceld for no reason and no support from Indian call enter

Yesterday after talking to 11 people and getting nowhere I finally got to the right guy. Everything is reordered and engineer comes tommorow to re connect.

The service I got from the last Indian service employee is more than anyone could wish for. It was BT's fault but still having good service makes a difference and it's ashame that he has to apology for the other 10 before that just make it worse

Is there where I can tell bt how great that guy was?

I let you know how it ended as I really not want to type anymore in my phone.

Thx for listening to my rants 😜
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