BT Infinity did not solve my speed issue.

[gg30340]

Obviously this should not be happening. As it is a wired connection you have ruled out wireless interference so it would suggest to me that the problem is outside your property.

The moderators have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.


 

[DavidM]

Hi AlecTR,

Thanks for posting. I think we'll need to take a closer look at this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 

Cheers

David

[AlecTR]

Okay, form filled in and sent.

Here is speed results at 17:41. (Day 2 after installation)

1. Best Effort Test: -provides background information.

	Download Speed
	12.18 Mbps

0 Mbps

77.43 Mbps Max Achievable Speed

 Download speedachieved during the test was - 12.18 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	10.67 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 10.67Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

[AlecTR]

Day 3 after installation at 18:32.

Lowest download speed record, 4.75 mb on a BT INFINITY LINE.

1. Best Effort Test: -provides background information.

	Download Speed
	4.75 Mbps

0 Mbps

77.43 Mbps Max Achievable Speed

 Download speedachieved during the test was - 4.75 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	10.57 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 10.57Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

[pippincp]

One of the mods should contact you within the next 3 days.

[AlecTR]

Still no contact from mods. Still urgently wanting to sort this out. If BT cant provide me with service as described on the package. I want to swtich back to my bb. Im currently paying more than bb and getting literally the same speed.

[gg30340]

The moderators can take up to five working days to get to your email in their work stack. They will get in touch with you and take ownership of your problem until it is resolved.

EDIT: I assume you did contact them as instructed?