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gg30340
Distinguished Sage
Distinguished Sage
457 Views
Message 11 of 17

Re: BT Infinity did not solve my speed issue.

Obviously this should not be happening. As it is a wired connection you have ruled out wireless interference so it would suggest to me that the problem is outside your property.

 

The moderators have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.


 

0 Ratings
DavidM
Moderator
Moderator
436 Views
Message 12 of 17

Re: BT Infinity did not solve my speed issue.

Hi AlecTR,

Thanks for posting. I think we'll need to take a closer look at this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 

Cheers

David

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AlecTR
Contributor
420 Views
Message 13 of 17

Re: BT Infinity did not solve my speed issue.

Okay, form filled in and sent.

 

Here is speed results at 17:41. (Day 2 after installation)

 

1. Best Effort Test: -provides background information.

 Download Speed
 12.18 Mbps
  
0 Mbps77.43 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 12.18 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 10.67 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 10.67Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
0 Ratings
AlecTR
Contributor
398 Views
Message 14 of 17

Re: BT Infinity did not solve my speed issue.

Day 3 after installation at 18:32.

 

Lowest download speed record, 4.75 mb on a BT INFINITY LINE.

 

1. Best Effort Test: -provides background information.

 Download Speed
 4.75 Mbps
  
0 Mbps77.43 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 4.75 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 10.57 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 10.57Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
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pippincp
Sage
394 Views
Message 15 of 17

Re: BT Infinity did not solve my speed issue.

One of the mods should contact you within the next 3 days.

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AlecTR
Contributor
368 Views
Message 16 of 17

Re: BT Infinity did not solve my speed issue.

Still no contact from mods. Still urgently wanting to sort this out. If BT cant provide me with service as described on the package. I want to swtich back to my bb. Im currently paying more than bb and getting literally the same speed.

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
362 Views
Message 17 of 17

Re: BT Infinity did not solve my speed issue.

The moderators can take up to five working days to get to your email in their work stack. They will get in touch with you and take ownership of your problem until it is resolved.

 

EDIT: I assume you did contact them as instructed?

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