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ddni
Aspiring Contributor
403 Views
Message 1 of 7

BT Infinity download speed just halved.

Hi all, I had my line upgraded on Tuesday and I was very impressed with the speed increase.

 

However today my download speed will not go past 35mbits on any server. I connect to the HH3 with cat5 cable.

 

 

Is there any reason for this?

 

This is also seen on http://www.speedtest.bbmax.co.uk/

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6 REPLIES 6
Distinguished Sage
398 Views
Message 2 of 7

Re: BT Infinity download speed just halved.

Can you run a test at www.speedtester.bt.com and report what your IP profile is please?
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ddni
Aspiring Contributor
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Message 3 of 7

Re: BT Infinity download speed just halved.

Hi Webby,

 

I tried the BT speed test.

It ran through test 1 and test 2 then asked me to run test 3.

I changed the HH3 details to "speedtest@speedtest_domain" and hit go.

It started test3 but then gave me this error;

 

"null

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."

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Distinguished Sage
392 Views
Message 4 of 7

Re: BT Infinity download speed just halved.

When you run through test 1 it gives you your IP profile at the end of the test.

You'll have to wait an hour before you can do it again.
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ddni
Aspiring Contributor
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Message 5 of 7

Re: BT Infinity download speed just halved.

Yes I expected it to pause and give me my ipprofile before asking me to run test3.

The test used to stop after test1 and test2 to give you the ipprofile. It doesn't seem to do that now and skips straight to test3
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ddni
Aspiring Contributor
358 Views
Message 6 of 7

Re: BT Infinity download speed just halved.

 

 

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ddni
Aspiring Contributor
334 Views
Message 7 of 7

Re: BT Infinity download speed just halved.

Update, my speeds are back in the 70mbit/s range. I didn't change anything. Maybe it was network congestion?
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