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Nathan09
Beginner
918 Views
Message 1 of 10

BT Infinity enabled for neighboring streets but not mine!

I recently received a letter letting me know that my local cabinet has been upgraded to fibre and I would be able to receive BT Infinity. As you can see below, Openreach confirms that it is now fibre enabled.

Fibre.jpg

However, I've tried multiple times to upgrade to BT Infinity but BT keep telling me that it is not available, only their regular broadband is.

 

I decided to do some digging and started searching other addresses close to mine to see if they can receive BT Infinity and found that the street next to mine can but I cannot!

 

Neighboring StreetNeighboring StreetMy StreetMy Street

And as you can see by the GoogleMaps shot below, these streets are directly next to eachother! 

 

Fibre Maps.jpg

Should this be happening? I am going to contact BT today to see what they say but I believe excluding a single street from having fibre is completely ridiculous! 

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9 REPLIES 9
Webby
Distinguished Sage
909 Views
Message 2 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

Is the street that can get it, connected to the same cabinet as yours?
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Nathan09
Beginner
905 Views
Message 3 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

I've just had a quick check and yes, it looks like I'm connected to the same cabinet.

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Webby
Distinguished Sage
897 Views
Message 4 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

Then it would appear that due to the routing of the cables from the cabinet, your line is too long to support VDSL2 (the technology used to provide broadband from the fibre cabinets).
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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

looks like you can get faster broadband which is the same as infinity  but for customers where conenction speed is 15mb or less.

 

if you are existing bt customer then try options team on 0800800030 and see if you can upgrade tp faster broadband - assuming that is better then your current adsl connection



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Webby
Distinguished Sage
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Message 6 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

Apologies, I thought that was an adsl speed estimation.

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Nathan09
Beginner
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Message 7 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

But why can't I get the same as my neighboring streets? There is a street just up past the M62 which can get up to 40mps and they are further away from the exchange?

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john46
Distinguished Sage
848 Views
Message 8 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

fibre services come from the street cabinet not the exchange and what speed you get is dependent on your line length from the cabinet to your home phone lines do not run in the most direct route
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Webby
Distinguished Sage
827 Views
Message 9 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

Your line is longer than theirs from the cabinet and the longer the line, th more the speed degrades. It's simple physics.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: BT Infinity enabled for neighboring streets but not mine!

as you can see from graph how vdsl drops speed far faster than adsl of distance  

 

FTTC speed graph.gif



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