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Community Manager - Retired
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BT Infinity has reached my area but the line checker says I can't get it?

Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:


  • Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
  • Your line may be too far from the local street cabinet to have a stable BT Infinity service.
  • Your local street cabinet may not be suitable for fibre optic cables.
  • We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.

So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.


Our availability checker at has the latest detail about what speed your line can provide.



Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers

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