BT Infinity is in my small village - and I want to get a slice of it..... My neighbours are signing up and I visit the BT site to be faced by a message that says it is not available in my area?
I am perplexed - for the road I live on I checked the adress checker and numbers 21+ can have infinity. I live at no 5 and when I call in to the Customer Care they tell me I'm probably on a different exchange (ad nauseum - they have no clue). My heighbours and I are cabled to the same cabinet, physically we are less than 50m apart.
What is going on? This is my lifeblood as my wifes small business and my ability to work from home and not spend 1hr45min slogging up to London.
Is there a mistake in the Openreach records, my house was built in the 1980s - so cabling is relatively new (same as my neighbour). The SamKnows site say it is available - where can you go to find out?
I read the FAQs - the Wholesale checker thinks I'm not even a BT customer (have been to 15 years) thats where I get my 1MB Broadband from (speedy heh!).
The whole thing is frustrating - BT block any attempt to ask any questions - I just feel so upset.
Where can I get help?
the postcode is SO21 3EF
We are all connected to the Harestock Exchange and wired to the same cabinet - there is only ONE Cabinet.
Have posted a mail to the Moderators - lets see what happens. I'm hoping it isnt another 'call' to Customer Care line. I'll let you know.