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Beginner
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Message 1 of 7

BT Infinity in the village - or is it?

Hi,

 

BT Infinity is in my small village - and I want to get a slice of it.....  My neighbours are signing up and I visit the BT site to be faced by a message that says it is not available in my area?

 

I am perplexed - for the road I live on I checked the adress checker and numbers 21+ can have infinity.  I live at no 5 and when I call in to the Customer Care they tell me I'm probably on a different exchange (ad nauseum - they have no clue).  My heighbours and I are cabled to the same cabinet, physically we are less than 50m apart.

 

What is going on?  This is my lifeblood as my wifes small business and my ability to work from home and not spend 1hr45min slogging up to London. 

 

Is there a mistake in the Openreach records, my house was built in the 1980s - so cabling is relatively new (same as my neighbour).  The SamKnows site say it is available - where can you go to find out?

 

I read the FAQs - the Wholesale checker thinks I'm not even a BT customer (have been to 15 years) thats where I get my 1MB Broadband from (speedy heh!). 

 

The whole thing is frustrating - BT block any attempt to ask any questions - I just feel so upset.

 

Where can I get help?

 

regards TW 

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6 REPLIES 6
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Guru
407 Views
Message 2 of 7

Re: BT Infinity in the village - or is it?

Hi tonywardie and welcome to the forum, as i found out of recent, people on the same road, or even postcode can be attached to 2 different exchanges which is unusual wiring in my honest opinion.

If you let us know your postcode, i can do some checking for you.
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Beginner
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Message 3 of 7

Re: BT Infinity in the village - or is it?

Hi,

 

the postcode is SO21 3EF

 

We are all connected to the Harestock Exchange and wired to the same cabinet - there is only ONE Cabinet.

 

Regrds

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Highlighted
Distinguished Sage
378 Views
Message 4 of 7

Re: BT Infinity in the village - or is it?

Contact the mods, it'll be an OR records issue.
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Highlighted
Guru
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Message 5 of 7

Re: BT Infinity in the village - or is it?

As Webby suggested, contact the mods here: https://bt.custhelp.com/app/contact_email/c/4951
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Highlighted
Beginner
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Message 6 of 7

Re: BT Infinity in the village - or is it?

Have posted a mail to the Moderators - lets see what happens.  I'm hoping it isnt another 'call' to Customer Care line.  I'll let you know.

 

regards

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Distinguished Sage
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Message 7 of 7

Re: BT Infinity in the village - or is it?

the forum mods are UK based BT Specialists they will contact you by either phone or email normally within 3 working days may be a little longer at weekends and bank holidays
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