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JamieH
Aspiring Contributor
362 Views
Message 1 of 6

BT Infinity installation

I currently have a bt hh3 with normal broadband and have upgraded to infinity, once I received the new hub is that all that needs to be done or does then engineer have to come round my house to fit something?
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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
357 Views
Message 2 of 6

Re: BT Infinity installation

In most cases Infinity 1 is now a self install. If you needed an engineer visit you would have been notified when you order and were given your installation date.

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JamieH
Aspiring Contributor
353 Views
Message 3 of 6

Re: BT Infinity installation

I have ordered bt infinity 2 package with the 70+ mb per second. I know of an engineer needing to do something I just don't know of it's in the house or not
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imjolly
Distinguished Sage
Distinguished Sage
333 Views
Message 4 of 6

Re: BT Infinity installation

the engineer does not need to come to your home when upgrading to infinity.  it is basically plug and play.  you just replace your existing hub/router with the new HH5 and that when line is actively should connect without any further assistance

 

enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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vreed
Beginner
321 Views
Message 5 of 6

Re: BT Infinity installation

As above, I'm just about to move to Infinity. Question is can I utlise my existing grey Broadband connection and power cord from my old box into the new Hub 5, to save issues in moving furniture in getting to the BT socket?
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imjolly
Distinguished Sage
Distinguished Sage
318 Views
Message 6 of 6

Re: BT Infinity installation

you can use the existing rj11 modem cable but you need to use the correct power supply for the HH5



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