cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
brido
Beginner
590 Views
Message 1 of 4

BT Infinity, internet speed good, watching video terrible?

Hello, have had BT for a few months now. Infinity speeds are good but when streaming and watching a film it becomes unwatchable every 30 odd seconds, like digital interference,cracking. I have tried the online test thing but it is a waste of time as says nothing wrong with it. Any ideas? Thanks

0 Ratings
3 REPLIES 3
Webby
Distinguished Sage
576 Views
Message 2 of 4

Re: BT Infinity, internet speed good, watching video terrible?

Streaming from where?

What source?

What device?

Wired or wireless?

What quality?

Same on all devices?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
brido
Beginner
570 Views
Message 3 of 4

Re: BT Infinity, internet speed good, watching video terrible?

Wireless on laptop from any source. Hard wired seems to be ok

0 Ratings
Webby
Distinguished Sage
510 Views
Message 4 of 4

Re: BT Infinity, internet speed good, watching video terrible?

Your issue is with wireless performance then. Have you tried changing the channel of the wireless signal in the hub? Have you turned off smart setup?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings