Here we go again, after spending all of March, April and May with this same problem it has decided to come back with a vengeance over the last week or so. Normal speeds in the day, pathetic speeds after 6pm - getting slower as the evening goes on. Lucky if I get 4-5mb by 9pm and really high pings. Last time I had 4-5 engineer visits and 3 replacement HH5's but eventually the problem just "magically" resolved itself. Funnily enough several other people also in the Forest of Dean area had there problem "magically" resolved at the exact same time as mine. Have absolutely no faith at all that this will get resolved any time soon. I just wish I'd listened to my better judgement about signing up to an 18 month contract.
Thanks for posting. The symptoms you’re describing sound more like exchange congestion than the DNS issue thread you posted (BT Infinity issues for the last few days ) on so I’ve moved your post. I’ll be happy to look into this for you. I’ll need a few details. Can you run the speed test when the connection is running slowly (wired via one computer only for best results) and post the details. Once you’ve done that drop me an email with your details. You’ll get the ‘contact us’ link in my profile.
Thanks David, Screenshots as requested, aside from these evening congestion problems my sync speed has also been lowered alot from what it was just a couple of months back, I notice the BT checker now also lists my expected speed for my phone number to be alot lower than when I signed up in Feb:-
3rd Jan 20:50
3rd Jan 20:55
5th Jan 19:45
Below Picture shows Home Hub 5 Stats taken in July 2014 when working correctly
Hiya. Not trying to hijack your thread but just adding that I (and a nearby mate) have EXACTLY the same issues (on a local Wrexham exchange)
My connected speed reported by the router is 53meg, and I get just that in the quieter hours...but as the day wears on a bit, the speed can drop into single figures with the evenings giving 4-5meg!
The progress on reporting the issue is painfully slow.
Was previously with TT for several yrs with almost zero probs, not happy!