Have been refused a Saturday appointment as there none available. Have refused to take a 4th day off work in under a year for a BT enginner to visit so have been forced to wait till next Thursday in the hope of getting a saturday appointment. I have had enough.
I would like to add that Matthew who has been dealing with this for me has been fantastic. Its BT and the service they fail to provide I have a problem with not the help and support I have been getting from Matthew.
I've basically had the same story after being messed around by BT tech support. I think its time to move to a LLU supplier - BT has had a month and cant even tell me what the problem is, let alone when it may be fixed. One guy at the BT "priority care" told me that at least I still had a service....
There has been an issue raised by other ISPs in the South West affecting parts of Bristol/Gloucester/South Wales. Not sure if it's related to you specifically, but it might be.
It's the standard practice unfortunately - end user reports a problem, engineer is sent (even when it's not necessary).
When you get multiple users reporting the same problem in the same geographical location, then it's fairly clear there's an external problem.
A&A have quite a few open cases at the moment for that part of the country.