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Beginner
741 Views
Message 161 of 712

Re: BT Infinity issues for the last few days

I wouldn't bother Dave, I'm in the same boat as you haha. Sod's law that the only time I can get off work and enjoy some quality online gaming happens to be this week 😞

Also, this whole debacle has made me realise how obnoxious the HomeHub 5 can be, from preventing changes to DNS's to a broken UPnP, not to mention the inability to simply change my NAT type to open as I have done on routers in the past.

Don't get me wrong, when Infinity is at it's best, I'm enjoying faster speeds than a lot of people I know, which is what makes this even more frustrating. Still getting constant server timeouts, massive speed fluctuations and Nat Type: Failed on my PlayStation 4 since about 5pm on Tuesday the 9th.

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Expert
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Message 162 of 712

Re: BT Infinity issues for the last few days

John46 how far up BT are you!!!!!
"Not just a few hours"
It's been days not hours that the problems has been happening
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Highlighted
Aspiring Expert
630 Views
Message 163 of 712

Re: BT Infinity issues for the last few days

I took some advice from some other members on here and bought a month of PrivateInternetAccess VPN, banged the info on my iPad and now I have decent internet on one device at least, can stream browse without issue now.
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Highlighted
Contributor
573 Views
Message 164 of 712

Re: BT Infinity issues for the last few days

Using a vpn for browsing is fine temporarily whilst BT sort this issue but it's no good for gamers as the ping would be too high.
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Highlighted
Aspiring Expert
565 Views
Message 165 of 712

Re: BT Infinity issues for the last few days

Totally agree, got a Gaming PC, PS4 and Xbone, but at least now I can watch other people play on twitch.
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Highlighted
Newbie
554 Views
Message 166 of 712

Re: BT Infinity issues for the last few days

Having issues also in South Yorkshire on Infinity. Myself and my parents both on SLEF.

I have friends on other exchanges having just as many problems.

 

Timeouts (whether it's straight packet loss or something else I don't know).

Worst with anything relating to Apple, and any new request for a new track, video, page is random if it will load slowly or at all.

Netflix is slow and sometimes unresponsive but generally once it starts it plays the whole vid full quality.

Youtube generally starts after a delay but is happy to cut out half way through videos and refuse to resume.

PC gaming seems to be ok (actually my ping is down to 17 from 18-20). Once instance of disconnecting not allowingt reconnect but I was playing an Alpha so can't count that.

Web browsing is hit-and-miss, sometimes will just hang.

Haven't had any problems at all with large file downloads... once they start (on Steam for example).

No problems with VPN (only for connecting to work) or VoIP - VoIP (Teamspeak3 can happily work while everything else is saying offline).

 

I'm not using HomeHub but I'm having same issues as everyone else I know who is using a HomeHub.

Rebooted equipment obviously

Seems to be getting worse since the odd-issues Sunday.

Before this it worked instantly all the time every time.

 

Not calling cust service because there is no point, as my colleague found out.

 

If this is a new traffic management system it's not a very good one.

Getting very frustrated.

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Distinguished Sage
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Message 167 of 712

Re: BT Infinity issues for the last few days

@lowie my comment referred to the last mods post not the time you have had the problem
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Highlighted
Newbie
541 Views
Message 168 of 712

Re: BT Infinity issues for the last few days

 

Contributor
mysterio75
Posts: 28
Registered: ‎03-02-2014
 
Re: BT Infinity issues for the last few days
 
Just to confirm, anyone having packet loss is highly likely to be experiencing a separate issue to the one detailed here.
 

 

Based on what? Pings requests are timing out with no packets recieved and 100% packet loss. Webstes not loading and needed to be reloaded over and over to gain access. Happening on all devices and speed hasnt dropped below 76 at any point. On a plus note they were aware of a possible problem and said its being looked into

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Newbie
533 Views
Message 169 of 712

Re: BT Infinity issues for the last few days

BT, your whatever middle box is having problems and drops connections on the floor. E.g. below. Called customer Support. who could not help me out. Here a tcpdump going to a sample website. The syn is reaching your network, as per trace on the pppoe device. Also, when using VPN, port 80 works fine. So a clear L4 problem.

23:29:21.167364 IP 192.168.66.7.64463 > 62.138.116.XXX.80: Flags [S], seq 2646750079, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 1085051229 ecr 0,sackOK,eol], length 0
23:29:22.272372 IP 192.168.66.7.64463 > 62.138.116.XXX.80: Flags [S], seq 2646750079, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 1085052319 ecr 0,sackOK,eol], length 0
23:29:23.281524 IP 192.168.66.7.64463 > 62.138.116.XXX.80: Flags [S], seq 2646750079, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 1085053324 ecr 0,sackOK,eol], length 0
23:29:24.290014 IP 192.168.66.7.64463 > 62.138.116.XXX.80: Flags [S], seq 2646750079, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 1085054326 ecr 0,sackOK,eol], length 0
23:29:26.307757 IP 192.168.66.7.64463 > 62.138.116.XXX.80: Flags [S], seq 2646750079, win 65535, options [mss 1460,nop,wscale 4,nop,nop,TS val 1085056332 ecr 0,sackOK,eol], length 0
23:29:30.435092 IP 192.168.66.7.64463 > 62.138.116.XXX.80: Flags [S], seq 2646750079, win 65535, options [mss 1460,sackOK,eol], length 0
23:29:38.890942 IP 192.168.66.7.64463 > 62.138.116.XXX.80: Flags [S], seq 2646750079, win 65535, options [mss 1460,sackOK,eol], length 0

 

As you see, my Browser tries to connect to a website, and the device in BTs network is blackhole-ing it. It is L4 aware, as at the same time another connection will establish. Thats why you see always have rendered websites.

 

Looks like there is a Stateful L4 device handling TCP dest port 80 and 443 traffic breaking most of the users.

 

Nothing to do with DNS, nothing to do with L3/IP connectivity.

 

My User Workarround:

- use my L3 IPSEC full tunnel VPN

- or use ssh with dynamic portforwarding and then point the browser to the socks port. e.g. ssh -D 1080 myhost.abc.abc

 

 

I spent too much time with the hotline already, they do not want my debugging information. Quite angry.

 

Highlighted
Contributor
512 Views
Message 170 of 712

Re: BT Infinity issues for the last few days

Now another irritation, caused by this on-going problem - Sky box on-demand refuses to load pages every time. Interesting that straight downloads of content work fine though. 

 

Come on BT - get this sorted out! Should have gone to Plusnet as I originally intended. Yes, I know it's the same network, but those guys are certainly more pro-active and seem to be able to get things sorted, or at least get info and report back much more quickly.

 

John46 says "give the mods time they have to get various parts of BT involved including the network team and once the traceroutes etc are sent in then they can get things investigated but it takes time not just a few hours also they do not work 24/7". Fair enough, but surely the 'network team' do work 24/7, and their monitoring should already be aware of something so widespread going on?

 

Exactly what is the protocol for escalating such a clearly widespread issue (167 posts on this thread and counting)? When do the mods tell BT techs and if/when they acknowledge that there is an issue, how long before they report back via the mods and also put something up on the Service Status page? First rule is to tell the users what's going on.

 

Meanwhile we have to wait, while BT is no doubt in denial, and the problem drags on or, more likely, mysteriously fixes itself with no explanation.

 

 

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