BT Infinity issues for the last few days

[frustratedgirl]

Still having issues this evening. Slow loading pages. Time outs. The usual. Now 12 days straight. Even taken me 3 attempts to post this. Absolute joke. Poor service.

[geoffb77]

Come on BT this is absolutely abysmal!! ... complete lack of update other than "you're working to fix the problem". i dont consider that customer service.

Been unable to do my job properly for the last few days becasue you can't offer a good/stable/reliable service or keep your customers informed... This issue has actually got worse throughout the day, not better!

[alexdennis]

I've been having troubles since the beginning of last week. I didn't see much point phoning, as it was unlikely to be a problem at our end given its nature – and telephone support are universally abysmal and ill-informed about broader network issues.

I really do not mind things not working – things do break down – as long as it's possible to find out what the problem is and so make contingency plans. BT can't treat this as just a network fault: it's revealed a gaping hole in their customer service and communications, which have prevented people from finding appropriate short-term alternative provision.

[marion]

i think its worse in the evenings, meaning its probably congestion , capacity issue i think.

[sambarr]

Hello,

Looks like the time to resolve has been removed.

-Sam

[Buckster]

anyone else having Sky Go issues ?

hardly anything will buffer - and getting all sorts of errors

1st attempt changing from my local Wifi (aka BT infinity then) - to 4G (Three) - and all AOK (could have been a fluke though)

[Resonance]

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@Buckster wrote:

anyone else having Sky Go issues ?

hardly anything will buffer - and getting all sorts of errors

1st attempt changing from my local Wifi (aka BT infinity then) - to 4G (Three) - and all AOK (could have been a fluke though)

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Not Sky Go, but Sky on demand through my Sky box is unusable most of the time. 

[Jimrob84]

Not checked sky go today but it was fine a couple of days ago. Accessing the on demand content on my sky box is a real pain though.

[MarkG33]

My internet actually went down not long a go with page saying it appears your home hub is having trouble connecting to broadband or something on those lines and continued working no too long after.
I wonder if there is some progress going on in my local exchange or something as its unusual to see that come up.

[Jimrob84]

Yeah, I had that message several times last week and once this week. I appeared to lose the internet completely and then just moments later, it was back.

No idea whats going on.