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Can somone post what a 'good' tracert would be to any of the BT/Google etc sites - I'm having a bit of difficulty in even getting to our gaming server now even for Admin (not playing) purposes - ping rates are thru the roof and the command consol quickly becomes unresponsive (probably due to lost packets).
It would be good to have a comaprison. Thanks
Tracing route to google.com [22.214.171.124]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms BTHUB5 [192.168.1.254]
2 * * * Request timed out.
3 * * 13 ms 126.96.36.199
4 13 ms 11 ms 11 ms 188.8.131.52
5 16 ms 19 ms 18 ms 184.108.40.206
6 16 ms 12 ms 12 ms peer3-te0-4-0-0.telehouse.ukcore.bt.net [220.127.116.11]
7 14 ms 13 ms 12 ms 18.104.22.168
8 16 ms 14 ms 14 ms 22.214.171.124
9 11 ms 18 ms 11 ms 126.96.36.199
10 19 ms 20 ms 20 ms 188.8.131.52
11 19 ms 17 ms 17 ms 184.108.40.206
12 * * * Request timed out.
13 19 ms 17 ms 18 ms wg-in-f113.1e100.net [220.127.116.11]
Thanks but was that a log from before these problems? - Just wondered things have improved in the last hour or so - guess it's bedtime which made my initial comments about load balancing / congestion issues seem more logical. I will wait till a busy time tomorrow before comparing and posting tracelogs.
The status page now shows "Time resolved: Sat 13/12/2014 at 08:22".
Certainly things have been working well here in Clacks this morning. Time will tell I guess.
Given the amount of longstanding grief this has caused customers and the way callers to the help line were dealt with, I would appreciate:
- an explanation from BT (perhaps via the Mods) of what went wrong
- an announcement of how their internal procedures are being changed to detect this kind of systemic problem in the future