I've had BT Infinity since before Christmas and not really experienced any problems. However, at weekends I seem to have a constant drop out multiple times. The Hub light goes from solid blue to flashing orange with the broadband light flashing red. It will do this for 5 minutes and then go back to a full blue light. It always happens at weekends, and considering the most time I use broadband is at weekend, this is extremely frustrating. On a further note the download speeds seems to be getting slower and slower.
I seem to be fine during the week, but as soon as the weekend comes round BANG flashing orange with a red flashing broadband light.
I've tried to phone through to customer services, and had absolutely no luck. Can anyone help me at all, is anyone experiencing the same problems? I'm not pretending to be a computer expert but this is getting ridiculous now.
Any help would be appreciated.
I can have it investigated for you.
Send us an email using the contact the mods link in my profile you will find it in the section 'About Me'.
If you can include any speedtest information from http://speedtest.btwholesale.com in your email that will help.
BT are not threatening you with a £130 charge if the fault is within your property they are advising you that there will be a charge if they find the fault has nothing to do with their equipment. This is to ensure that you are aware of that. Would you rather they never told you and just sent you a bill. If you called out any utility such as electric, gas and water you would be in the same position. If the fault is outwith your property it is their problem, within your property it is your problem.
As regards your problem if you post exactly what the problem is, what type of homehub you have, if any of the lights on the homehub and/or modem change colour and what if anything you have tried to fix the problem, somebody on the forum may be able to help you.
This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.
Have you come on here just to have a go at BT customers services or would you like some help with fixing your problem. If you would like some help it will mean you doing some things such as changing settings and disconnecting things to establish if the fault is with the homehub/Openreach modem or with the line.
If you don't want to do this there is little that the forum can do other than advise you to contact BT and ask them for an engineer to call.