You have not replied to a moderators post, you have replied to a post that a moderator has posted on. There is a difference. You can not contact the moderators. See this link.
Good luck with your problem. I hope you get it sorted soon.
If you want to get into a debate about what is on the link you missed this part
As a team we feel that this is defeating the purpose of the forum as we find that our email contact is being abused slightly as a direct route for customer facing issues instead of the customer first posting on the forum and allowing the community to help, we are by no means refusing help to anyone but we are trying to give the community more of a chance to help with customer queries before filling out our contact link.
but in my opinion none of this is helping your problem.
Please keep it friendly.
@snowglobe if you have a complaint you can contact me on the contact the mods link shown in my forum profile however if an engineer is required we do need you to agree to a possible engineer charge should the engineer find fault with your own wiring or equipment. If the fault is on our network no charges are applicable.
This Link clearly explains when charges are applicable for engineering visits.
Thanks Neil, I have emailed the mods. Here is the speed test information:
Download speed - 2.01Mbps
Upload speed - 0.71Mbps
Ping Latency - 38.88
It's obviously very slow and any help woud be appreciated as I was expecting faster when I signed up! When it was first connected it was fantastic, but now its awful. My brother has Tesco broadband not even fibreoptic to the box and its much faster, it's quite embarassing.
Ok so i've just got home from work and ran a speed test through a wired connection, results:
Surely the connection should be better than this, maximum possible 1.9mb?!?!