I have ordered BT Infinity with BT HH4.
Does anyone know if the BT infinity Modem has to be installed on the ground floor near the main socket?
Also does the HH4 need to be installed next to the infinity modem.
The reason for this is that I currently have a HH2 which is located on the 1st floor, this is hard wired to my Nas server which is on the 2nd floor. My NAS server has to be hard wired into my router.
You can have the main socket moved, as part of the installation, which may be a better option for you. That is included in the cost.
That would place the modem and hub where you need it.
Do you know if the router can be located 20M from the Modem?
I cannot see why not, its only an Ethernet connection, and it would be best to locate the modem closest to the entry point of the incoming phone line.
I think the installers carry a 30m Data Extension cable. If you read a few posts on the Infinity board, you may find out a bit more about the install process.
You're likely to get a contractor rather than an Openreach engineer. If so be prepared for a bit of resistance to anything taking more than a few minutes - they seem to be on piecework. Just insist.
Thanks for your advice.
Does the Modem need to be connected to the master socket or can it be connected to an extension socket.
It really needs to be connected to the first point of entry into the house to reduce the chance of interference. So an extension is not really suitable unless all other connnections before it, are blanked off.
You could of course leave the modem and the hub at the master socket, and use one of the BT approved devices to connect it to the rest of your network.