I am getting sick and tired of BT Customer Support. I am experiencing slow speed for almost a month and nothing really gets done. I already called the customer support twice, gone through their entire script of resetting hub, doing speed test, reseting computer etc. The only thing they do is to say that they will be monitoring the network. I bet they do!
My line can easily support at least 40Mbps and now I am barelly getting 10Mbps. I am using BT Infinity 2 for over a year. Everything was fine up to about a month ago. I already checked bt service status website to see if there are any issues in my area but there is nothing.
Result of my test is also attached
Can anyone have a look into this for me? I can see that there are many moderators here who are very helpfull so I would much appreciate your help guys.
I'm having exactly the same problem.
Never speeds above 30mb and whenever I do a speedtest it says that it's unacceptable for my line as the range is 61.95 Mbps-77.43 Mbps.
Managed to get them to send Openreach out rather than a contractor to have a look, they're coming today between 1-6 so you might want to do the same. I'll post back to let you know if the speeds increase once Openreach have visited.
Are you also connected to the same Exchange?
Let me know how it goes with the engineer.
I'm not connected to the same exchange but definitely having the same problems.
The engineer didn't visit my house but apparently did some work at the exchange and cabinet - I don't believe them as my speed is exactly the same and as appauling as before!
I did also notice that ocasionally the speed would go back to normal (over 50Mbps download and over 10Mbps upload) but that would not last longer than few hours.
I will be calling BT tomorrow again. This is getting a little bit annoying now. I hope to get engineer to come and investigate it further.