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Talus
Aspiring Contributor

‎01-12-2017 23h52 - edited ‎01-12-2017 23h59

1,876 Views
Message 1 of 12

BT Infinity speeds dropping in the evening and weekends

 Hello, 

 

For a couple of weeks as my speeds are dropping in the evening, Normally it would run between 30 - 35 Mbps but for the last 2 weeks its gotten even worse between 6,30pm and 11pm (ish) my speeds are dropping to under 10Mbps, and 6 at weekends

 

There is no issue and my Hub is receiving over 35Mbps at day time off peak hours.

 

I've ran the BT wholesale check and further diagnostics, see below

 

Speed Test.jpg

 

Exchange EVANTON

 

ADSL.jpg

 

 

i know you dont throttle but the speeds jsut keep getting worse.

 

Cheers

0 Ratings
11 REPLIES 11
pippincp
Sage

on ‎02-12-2017 1h49

1,854 Views
Message 2 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Sounds like congestion. A mod will have a look for you. If they need more information they'll ask here.
0 Ratings
Talus
Aspiring Contributor

on ‎02-12-2017 12h01

1,804 Views
Message 3 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Ye its becoming a problem when, netflix and youtube keeps buffering and kids cant play online games at 800ms

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PaddyB
Moderator
Moderator

on ‎02-12-2017 12h24

1,791 Views
Message 4 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Hi @Talus,

 

I agree with @pippincp, it does sound like it could be congestion at the exchange causing the slow down. I'll be happy to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

0 Ratings
PaddyB
Moderator
Moderator

on ‎04-12-2017 13h15

1,729 Views
Message 5 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Hi @Talus,

 

Thank you for sending in your details and for taking my call today. I've spoke to BT wholesale today and they've made a few changes to your circuit that should improve the speeds during peak time. The changes are due to take place over night tonight. I'll follow up with you again on Thursday to see how the connection is preforming.

 

Thanks

 

PaddyB

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Talus
Aspiring Contributor

on ‎04-12-2017 14h14

1,716 Views
Message 6 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Ok thanks for the update
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PaddyB
Moderator
Moderator

on ‎07-12-2017 8h26

1,679 Views
Message 7 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Hi @Talus,

 

How are things with your connection following on from the changes made by BT Wholesale? If you're still experiencing issue with the speed of your connection, please can you run the BT speed test using the link http://www.speedtest.btwholesale.com/

 

You'll need to run the "Further Diagnostics" once the first test completes.

 

Thanks

 

PaddyB

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Talus
Aspiring Contributor

‎07-12-2017 11h46 - edited ‎07-12-2017 11h46

1,662 Views
Message 8 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Hi @PaddyB

 

 

I have been testing hespeeds since tuesday as the fix was on monday night, 

 

So far its stable at normal speeds and not droping any more i will run a speed test tonite and will run some more later in the next few weeks but so far it seams fixed.

 

Thanks

0 Ratings
Talus
Aspiring Contributor

‎07-12-2017 11h56 - edited ‎07-12-2017 11h58

1,653 Views
Message 9 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Nevermind. 

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Talus
Aspiring Contributor

on ‎07-12-2017 23h52

1,625 Views
Message 10 of 12

Re: BT Infinity speeds dropping in the evening and weekends

Hi @PaddyB

 

It was working very nice up untill to nite when i started to run test like you asked am getting back to 4.83Mps and 2.61Mps Up 

 

 

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