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Aspiring Contributor
Message 11 of 13

Re: BT Infinity upgrade



I have just had my speed upgraded to the 76MB d/l - 20MB u/l speeds but since the "upgrade" both d/l and upload are 25% of what they were BEFORE the upgrade and ping times are doubled. My IP profile shows 20MB upload but D/L is same as before (38MB) I have power cycled both modem and H/H to no avail.  Checking done from fast PC using wired connection.

This is utter rubbish - same **bleep** I experienced at Virgin Media before changing to BT Infinity. 

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Message 12 of 13

Re: BT Infinity upgrade

I have waited for more than ten days now and still no improvement I have contacted the helpdesk ....


This is mine now




Thanks for this. I can confirm that I have now waited for the 10 days to pass (now up to 12 days)


My speed has still not improved. I dont know if its to do with my IP profile this seems to be set at 24.2 Mbs which is what i get, perhaps this just needs adjusting but I will leave that for you to investgate


here is my current profile Download speedachieved during the test was - 6 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-24.2 Mbps .
Additional Information:
IP Profile for your line is - 24.2 Mbps


Upload speed achieved during the test was - 5.27Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps



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Aspiring Contributor
Message 13 of 13

Re: BT Infinity upgrade

I am getting similar test result as well expect that IP Profile is 47.7Mbps and getting upload speed of 10.6 Mbps

Can someone look into it for me pliz...
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