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john46
Distinguished Sage
322 Views
Message 11 of 16

Re: BT Infinity with Smart Hub - slower than sky!!

The call centres cannot reset infinity lines they can only be reset by an Openreach engineer visit if a fault is found
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john46
Distinguished Sage
318 Views
Message 12 of 16

Re: BT Infinity with Smart Hub - slower than sky!!

just keep persisting if you can hear the noise when connected to the test socket then it is outside your home and non chargable
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bigdavyyeah
Beginner
316 Views
Message 13 of 16

Re: BT Infinity with Smart Hub - slower than sky!!

Thanks John, will get into them tomorrow again.... keep you posted
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Gabe777
Beginner
290 Views
Message 14 of 16

Re: BT Infinity with Smart Hub - slower than sky!!

I have exactly same issue.
Started at 50 maps.... Promised 62 minimum..... Then fluctuated 20 to 40 all afternoon..... Then 5pm until now.... Less than 7 mbps...... Less than was getting yesterday on sky adsl.

Plus constant disconnects.

I know it takes a while to stabilise a connection.... But it is clearly being traffic managed.

I think my mp needs to be informed about this clear misrepresentation by is companies...... No throttling, minimum speeds guaranteed, etc etc.

It is pretty obvious that many employers changes cannot cope.

So they should be honest.... And prices adjusted accordingly.


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Gabe777
Beginner
288 Views
Message 15 of 16

Re: BT Infinity with Smart Hub - slower than sky!!

Exchanges.... Cannot cope.... Stupid autocorrelation!
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Gabe777
Beginner
287 Views
Message 16 of 16

Re: BT Infinity with Smart Hub - slower than sky!!

Jeez I need a new phone.
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