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could your neighbour have bt broadband option 3 with fibre? see here http://community.bt.com/t5/BT-Infinity/How-to-Upgrade-from-Option-3-with-Fibre-to-Infinity/td-p/3158...
I have had Infinity for two weks now and I have a steady 15Mbps a lot better than 800Kbps.
If you go on BT Infinity checker it still says I cannot get it even though I have. If you look on Talk Talk website and their checker it says I can get it 17Mbps. It seams that Talk Talk are updating their database but BT are not as openreach said that BT have got the correct info on line speeds but do not update them. I think Talk Talk will be getting a lot of BT customers as their database are up to date.
Hi Newtonsdad, can I ask how you managed to get a manual order put through? my whole street has infinity available but the checker shows my house does not. I am sure this is an error, but they wont run a manual order for me?