I have been raising this issue and seems no one is willing to help...so not sure i will get help here either!
I have BT Infinity Option 2 with speed upto 80mb. However, I only get 20mb if am lucky..otherwise is below that. I have continously highlighted this to BT but no one seems to care. See examples 7th May and 12th May
I am thinking of leaving very soon...i can be paying for services i don't receive...£50 per month is a lot of money for very very poor services
Please can you help?
Let me know the details you require
Enter your phone number and post results remembering to delete phone number first. https://www.btwholesale.com/includes/adsl/main.html
Your IP profile is very good so there is not a problem with DLM slowing you down.
If it is only wireless speeds that are the problem the first thing to try is turning off "Smart Set Up" on the Homehub
See link how to do that.