cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
255 Views
Message 1 of 14

BT Inifinity Speed issue

Hi BT,

I have been raising this issue and seems no one is willing to help...so not sure i will get help here either! 

 

I have BT Infinity Option 2 with speed upto 80mb. However, I only get 20mb if am lucky..otherwise is below that. I have continously highlighted this to BT but no one seems to care. See examples 7th May and 12th MayBT Speed 12-May-2014.png

 

I am thinking of leaving very soon...i can be paying for services i don't receive...£50 per month is a lot of money for very very poor services

 

Please can you help?

 

Let me know the details you requireBT Speed 07-May-2014.png

 

Thanks,

 

0 Ratings
13 REPLIES 13
Highlighted
Distinguished Sage
Distinguished Sage
244 Views
Message 2 of 14

Re: BT Inifinity Speed issue

Enter your phone number and post results remembering to delete phone number first.  https://www.btwholesale.com/includes/adsl/main.html



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Newbie
244 Views
Message 3 of 14

Re: BT Inifinity Option 2 Speed issue

Is there anyone who can help pls? 

0 Ratings
Highlighted
Newbie
237 Views
Message 4 of 14

Re: BT Inifinity Option 2 Speed issue

BT Speed 12-May-2014v1.png

0 Ratings
Highlighted
Newbie
235 Views
Message 5 of 14

Re: BT Inifinity Speed issue

BT Speed 12-May-2014v1.png

0 Ratings
Highlighted
Newbie
230 Views
Message 6 of 14

Re: BT Inifinity Speed issue

Have done so...what does this mean?

0 Ratings
Highlighted
Sage
229 Views
Message 7 of 14

Re: BT Inifinity Speed issue

Did you conduct the speed test with a wired connection?

0 Ratings
Highlighted
Newbie
226 Views
Message 8 of 14

Re: BT Inifinity Speed issue

with wireless...

0 Ratings
Highlighted
Newbie
222 Views
Message 9 of 14

Re: BT Inifinity Speed issue

and with wire connection and still getting 20mb...

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
219 Views
Message 10 of 14

Re: BT Inifinity Speed issue

Your IP profile is very good so there is not a problem with DLM slowing you down.

 

If it is only wireless speeds that are the problem the first thing to try is turning off "Smart Set Up" on the Homehub

 

See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

0 Ratings