BT Internet Radio

[PaulP1966]

Hello.

I've got a BT Internet Radio, and I'm trying to get it to work with my Plusnet Fibre broadband.

When I scan for networks, it finds my Plusnet network, but says 'Network Not Supported'.  I contacted BT support, but they just gave me a PDF for the user manual, and I'm none the wiser.  It still works - I used it with a BT Hub2 - but that's no longer an option.  If anybody can help, it would be greatly appreciated.

Thank you.

[Keith_Beddoe · Accepted solution]

@PaulP1966 

Have you asked on the Plusnet user forum, as there may be something you have to alter on the Plusnet router to allow it to connect?

Plusnet forum - Index | Community Site

[PaulP1966]

Hi Keith,

Thanks for your reply.  I remember your name from when I used to be a BT customer.

It was Plusnet that sent me here, but I'll try their user forum - there must be somebody who still uses a BT Internet Radio.

All the best,

Paul

[JonathanAnsell]

You could always use your smart hub 2 with plusnet and that would solve your problem.

[Keith_Beddoe]

BT still have a help document for it !  https://shop.bt.com/content/uni2/documentation/4bdq/028983.pdf

I suspect that it does not support the latest wireless standards, so unless you can reduce  the wireless security settings on your router, its not going to connect.