We moved into a new house, and have been told by Sky that our BT-owned exchange at Letham Fife only supports up to 40 Gb per month of downloads, so we are unable to have unlimited broadband, or Sky Anytime Plus, and that BT have no plans at present to upgrade the Letham Fife exchange. We work from home in IT so the BT-capped service we have to use (even though we pay Sky for TV, Phone and broadband) is causing us a lot of problems. Does anyone know who we can contact at BT, please, to find out if they have plans to upgrade us? Another local exchange at Ladybank is being upgraded, soI'm keeping my fringers crossed (I'm always an optimist!)
As you pay Sky for your services, they are the only people who can help., they are your service provider, and buy their capacity from BT Wholesale. Its up to Sky to chase them up.
This is a BT Customer forum for people who use BT services.
You may like to try one of the Sky user forums.
Any exchange can support any package. The only limitation is the speed that can be provided and thie depends on what technology is available in the exchange (ADSL, ADSL2+ or FTTC/P). In your case ADSL is available with speeds up to 8meg. There is no reason that you cannot have an unlimited package and anyone who tells you otherwise doesn't have a clue what they're on about.
Sky would have purchased a certain capacity from BT Wholesale. This would be split between the number of users they have on the exchange. They are within their right to restrict each user to a download limit, in order to maintain the number of users.
Sky are being economical with the truth. You will be getting Sky Connect which Sky themselves say ".... has a monthly usage cap of 40GB and is subject to a Traffic Management Policy." That's purely their decision, nothing to do with BT.
Sky only provide "unlimited" broadband in exchanges where they install their own LLU (Easynet) equipment. Since your exchange only serves 257 residential and 8 business premises it's unlikely any provider will ever install their own equipment, no money in it. Again though that's up to them, not BT.
Ladybank serves over 1700 premises so there's a slight chance LLU providers may invest but the upgrade you're talking about is only BT Wholesale introducing 21CN WBC, nothing to do with LLU, just means you get upto 24 meg download speeds instead of upto 8 meg.
There are providers out there doing "unlimited" on BT Wholesale but it's financially unworkable unless you pay through the nose or go for those that offer unmetered nighttime usage.