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smparrott
Beginner
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Message 1 of 8

BT Level 3 - Is there anybody there and how do you contact them

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I have an ongoing Broadband problem which BT don't seem to think exists despite the BT Wholesale speed checker showing there is. A 70mb connection guaranteed at 54mb down give a down spped of between 2 and 10 depending when  tested. Call centre absolutely useless, has been escalated to Level 3 apparently who yesterday were supposed to ring back!!!! Never happened.

 

Any one else know how to get BT to react and how to contact these supposed Level 3 people ?

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Webby
Distinguished Sage
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Message 2 of 8

Re: BT Level 3 - Is there anybody there and how do you contact them

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Is this only at peak times?

Can you post the connection stats from the router?

Can you run the BT Wholesale speedtest over an Ethernet cable with no other devices connecteted?
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smparrott
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Message 3 of 8

Re: BT Level 3 - Is there anybody there and how do you contact them

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All the time not speciifc time of day, yes done the tests wired only one device, been told by Level 3 fault closed due to my attitude !!!!!!
BT sucks
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Webby
Distinguished Sage
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Message 4 of 8

Re: BT Level 3 - Is there anybody there and how do you contact them

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Can you post the hub stats and a screenshot of the BT Wholesale test please.
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smparrott
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Message 5 of 8

Re: BT Level 3 - Is there anybody there and how do you contact them

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Do you work for BT Webby ?
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Webby
Distinguished Sage
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Message 6 of 8

Re: BT Level 3 - Is there anybody there and how do you contact them

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If you post up the information, there's lots of helpful folk on here.

If we feel we can't help, then a moderator can be notified who can step in. The moderators work for BT and have a great record of resolving issues.

They would ask to see what I've asked for before looking into it though.
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smparrott
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Message 7 of 8

Re: BT Level 3 - Is there anybody there and how do you contact them

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OK Thanks for your help I am an IT specialist and have been for 30 years, I was just hoping someone from BT may take this one up
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Webby
Distinguished Sage
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Message 8 of 8

Re: BT Level 3 - Is there anybody there and how do you contact them

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As I said, you'll need to post up the information I asked for anyway. The mods would ask you to do that before taking it any further.
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