BT Live Chat stuck on summer time

[rhenn]

Just noticed that Live Chat was unavailble at 7:30 this morning with a message saying that it is only available from 7am.

Then at 8am itwas available.

Are BT still on Summer time?  Doh!

[StephanieG]

Hi rhenn,

Welcome to the forum.

Which Live Chat queue was it? Can you post up the link to the Chat queue and we'll raise this?

Stephanie

[Customer2011]

Hi rhenn welcome to the forum 🙂 It wouldn't be because of Summer time as the clocks went back, not forward. Therefore at 7.30 it would be 8.30 summer time, not 6.30 🙂

[xmarksthespot]

Just over 5 years on...

Today at 7.20 am I click on a Pink box saying "contact us for web chat" (or similar) that stated that web chat is available from 7am-11pm.

So I clicked on the box and am told that web chat is available from 8am to 10.45 pm

Not much progress in 5 years it seems...