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Aspiring Contributor
521 Views
Message 1 of 4

BT Live Chat stuck on summer time

Just noticed that Live Chat was unavailble at 7:30 this morning with a message saying that it is only available from 7am.

 

Then at 8am itwas available.

 

Are BT still on Summer time?  Doh!

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3 REPLIES 3
Community Manager - Retired
516 Views
Message 2 of 4

Re: BT Live Chat stuck on summer time

Hi rhenn,

Welcome to the forum.

Which Live Chat queue was it? Can you post up the link to the Chat queue and we'll raise this?

Stephanie
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Aspiring Expert
504 Views
Message 3 of 4

Re: BT Live Chat stuck on summer time

Hi rhenn welcome to the forum 🙂 It wouldn't be because of Summer time as the clocks went back, not forward. Therefore at 7.30 it would be 8.30 summer time, not 6.30 🙂

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Contributor
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Message 4 of 4

Re: BT Live Chat stuck on summer time

Just over 5 years on...

 

Today at 7.20 am I click on a Pink box saying "contact us for web chat" (or similar) that stated that web chat is available from 7am-11pm.

 

So I clicked on the box and am told that web chat is available from 8am to 10.45 pm

 

Not much progress in 5 years it seems...

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