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JacquiT
Community Manager - Retired
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BT Mail Migrations

Hi Everyone

 

We just wanted to give you all an update on how we’re getting on with the move of our btinternet, btopenworld and talk21 emails addresses from BT Yahoo to BT Mail.

 

We’ve started migrating some email addresses already, which we do in nightly batches. There is lot to get  through and we want to ensure we give you the best possible service through this period so it’s taking some time. It will take a few months to complete this process but we expect the majority of customers to be migrated over to BT Mail through June and July.

 

Sorry we can’t tell you exactly when we’ll be migrating your email address - we’ll always send an email beforehand, but it could be quite a few weeks before you actually get migrated. Even if you don’t log in to webmail, you’ll know when you’ve been migrated because we’ll send you an email straight after.

 

Most people don’t need to do anything to get ready for migration, but it’s worth checking www.bt.com/newemail, especially if you use a tablet or phone to check your email.

 

Thanks

Jacqui

 

 

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