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edmokeski
Beginner
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Message 1 of 5

BT Mail included with which service(s)?

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I'm having trouble figuring this out from the website.  I've got a bundle now (out of contract), but am considering ditching broadband as OpenReach have decided to leave my cab in the stone age while Virgin have wired my road for 300Mb.  My wife uses a btinternet.com e-mail account.  If I ditch BT broadband, does that mean I have to pay 5/mo for Premium Mail from now on, or do we get to keep the e-mail if we keep the BT landline?

If (as I sort of expect) the answer is "no," then what about if we switch her phone to BT Mobile?  Does that entitle you to an e-mail account, or is it only by keeping broadband that we can avoid paying for Premium Mail?

 

Basically what it comes down to is if we can keep the e-mail, we'll keep the landline, and if we can't, then we may as well switch all services to Virgin and not just the broadband.  If anyone can provide some clarity or a link to a page I'd not found, I'd appreciate it.

 

Thanks!

 

JW

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Mail included with which service(s)?

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The BT email comes with a broadband account. If you stop broadband you will lose your email address unless you move to BT Premium email.

 

See link

 

http://bt.custhelp.com/app/answers/detail/a_id/59666/~/what-happens-to-my-email-address-when-my-bt-b...

edmokeski
Beginner
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Message 3 of 5

Re: BT Mail included with which service(s)?

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Bummer, so there's no avoiding the Premium Mail fee even if I keep BT for landline and/or mobile? Is this the sort of thing retentions will negotiate on? Otherwise it looks like a wholesale move to Virgin and paying a fiver to keep the old email address alive.
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gg30340
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Message 4 of 5

Re: BT Mail included with which service(s)?

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No negotiations. You don't have broadband so you don't have their email without paying for Premium Email.

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edmokeski
Beginner
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Message 5 of 5

Re: BT Mail included with which service(s)?

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Alright, thanks for the info.
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