I have been using BT Mobile App since moving my Mobile phone(s) to BT over a year ago. Following a couple of updates to the BT Mobile App (Including one today) I am now unable to use it. I have tried uninstalling and resetting the App numerous time to no avail. It used to work seamlessly and showed both the SIMs that we use on the account but alas no more. To get the information I need to log into My BT but this only gives me access to one of the SIMS on the account and the other one is missing.
Solved! Go to Solution.
Totally agree. If I delete the app and re-install I get all my sims but as soon as I go out and go back on all the other sims have gone. If I try to log on again it says retrieving 'all' sims information but still only comes back with one. Very frustrating as the old app worked fine...
I'm really sorry about the problems you have experienced with the app since the update. I have highlighted this thread to the app team but if you wouldn't mind also reporting it via the feedback option within the app itself it will help the app team with their investigations.
I have tried on three separate occasions to highlight this fault using feedback in the App on all three occasions the e-mail has bounced back with the message that it cannot be delivered as the recipient's mailbox is full.
Can you give an approximate date when the app is expected to be fixed.
App is now completely broken. At least it's not just me. Tried to send feedback through app and it stopped responding altogether