cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bmcl26
Aspiring Contributor
1,745 Views
Message 1 of 20

BT Mobile App no longer fit for purpose

Go to solution

I have been using BT Mobile App since moving my Mobile phone(s) to BT over a year ago.  Following a couple of updates to the BT Mobile App (Including one today) I am now unable to use it.  I have tried uninstalling and resetting the App numerous time to no avail.  It used to work seamlessly and showed both the SIMs that we use on the account but alas no more.  To get the information I need to log into My BT but this only gives me access to one of the SIMS on the account and the other one is missing.

0 Ratings
19 REPLIES 19
scointer
Recognised Expert
1,710 Views
Message 2 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution

Totally agree. If I delete the app and re-install I get all my sims but as soon as I go out and go back on all the other sims have gone. If I try to log on again it says retrieving 'all' sims information but still only comes back with one. Very frustrating as the old app worked fine...

0 Ratings
Penguin3
Beginner
1,687 Views
Message 3 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution
I am having EXACTLY the same problems. So are other members of my family.
0 Ratings
Penguin3
Beginner
1,685 Views
Message 4 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution
Yes. I and family are all having the same problems
0 Ratings
Penguin3
Beginner
1,672 Views
Message 5 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution
BT Mobile App has stopped working. Have reinstalled and tried everything.
Absolute waste of time trying to contact BT.
Equal or better deals offered elsewhere so its time to go.
0 Ratings
NeilO
Moderator
Moderator
1,645 Views
Message 6 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution

Hi everyone,

 

I'm really sorry about the problems you have experienced with the app since the update. I have highlighted this thread to the app team but if you wouldn't mind also reporting it via the feedback option within the app itself it will help the app team with their investigations.

 

Thanks

Neil

bmcl26
Aspiring Contributor
1,632 Views
Message 7 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution

Neil,

 

I have tried on three separate occasions to highlight this fault using feedback in the App on all three occasions the e-mail has bounced back with the message that it cannot be delivered as the recipient's mailbox is full.

 

BMcL

0 Ratings
SmallJSP
Aspiring Contributor
1,567 Views
Message 8 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution
Having the same problem. Lots of comments on Google Play as well. This app has simply been broken for many and is now useless.

Please fix, BT!
0 Ratings
westridingwhite
Beginner
1,517 Views
Message 9 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution

Neil,

 

Can you give an approximate date when the app is expected to be fixed. 

 

Thanks

 

0 Ratings
duncansby
Aspiring Expert
1,483 Views
Message 10 of 20

Re: BT Mobile App no longer fit for purpose

Go to solution

App is now completely broken. At least it's not just me.  Tried to send feedback through app and it stopped responding altogether

0 Ratings