I switched over from O2 to BT mobile a few months ago. My wife did the same a day or so later but she got the employee deal as he has worked for BT for many years. I took advantage of the £5 reduction as we have BT broadband (not yet infinity but that's another story).
We went on holiday and found our phones were blocked and after enquiring this is normal practice and you have to wait for 3 bills to be paid or 3 months and to be honest that was in the acceptance e-mail. No issue there should have read the small print. However this surprised me a bit as I have been a BT customer paying the account that both phones are on for 32 years and my wife is a BT employee but them's the rules I suppose. The first mobile bill was paid with ethe credit that was in the account before we signed up to BT mobile so you'd think this was all one anyway?
Then after I had made 3 payments I contacted BT mobile to get the roaming switched on (you have to ask - it is not automatic as suggested in the FAQs). This wouldn't be a problem - I wa told and I expected this to be happening in 24 -48 hours as advised. None of that! One phone was enabled quickly but the other wasn't so after 48 hours I contacted BT mobile gain only to be told that I'd have to wait six months as I have a poor credit rating. I queried why we were told we'd get it in 3 months on the initial acceptance e-mail only to be told that this wasn't the case and I could only have roaming on one sim on my account until I passed the credit check. I was concerned about my credit rating as it looked like there was something bad in there. I signed up for an Equifax check (used by BT) and lo and behold I have an 'excellent' credit rating with nothing out of place at all. And then BT Mobile increased the cap on the roaming enabled phone to £100 from £50 without me asking. And me a poor credit risk. You couldn't make this up could you?
So more conatct an BT mobile do a quick swerve and pass me to the BT credit checkers. Remember Little Britain and 'computer says no' well that's about the size of it. Noything they can do and explaining the situation/problem is difficult as I think this may be an offshore contact team without a grasp for the nuances of the details I was trying to get over. So ot was again the 'I'll ask my manager to contact you' and so we wait again. All this for a £4.00 a month contract and a £50 capped account.
There are some companies out there with poor customer service but BT and BT Mobile specifically take firts prize today. Even BT mobiles most helpful staff admit that they cant do anything as the Credit Checkers are a brick wall.
If you are thinking of taking up the BT Mobile offers then I would advise you to think again and then go elsewhere.
Solved! Go to Solution.
Thank you for this info ..sorry to hear the BS your getting
But this is the last piece of info I needed to avoid BT mobile. I was due to order tomorrow ,with this info I'll pass
Good luck with sortign it out
Thanks for this. I have exactly the same problem.
You only learn of the six month restriction once you've signed up to 12 months. I do not have a low credit score.
I had searched the 'help' section of the site and found nothing.
I've just moved from giffgaff and had planned to move the family mobile phones over too. Am now moving back and will not move to BT mobile.
I'll post this all over the GG forum to warn others. Totally unacceptable BT.