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Beginner
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Message 1 of 7

BT Mobile Voucher claim issue (and concern of not receiving voucher)

So its been nearly 60 (58 I believe) days since I made the claim for what a amazon voucher. I have tried to contact the BT supplied page for contacting for issues regarding the promotion and I was given a enquiry number (although I have no idea where that number is used at all in order to recieve an answer to my enquiry of a seemingly lost voucher). Any help would be greatly appreciated as a voucher that is potentially worth £60 is not something I would give up on easily. 

 

Regards.

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6 REPLIES 6
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Moderator
Moderator
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Message 2 of 7

Re: BT Mobile Voucher claim issue (and concern of not receiving voucher)

Hi @Rafeshorr I have checked and can see that you have raised a further enquiry today. Both these emails are with the vouchers team and I am sorry but they are very busy at the moment. They will reply to you as soon as they can.

 

Cheers

John

 

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Beginner
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Message 3 of 7

Re: BT Mobile Voucher claim issue (and concern of not receiving voucher)

Well its over a week and now over 60 days. This a real problem if I cannot even get a real correspondance. I am patient enough to wait so long as I get actual correspondance from the provider of the promotion. If this continues without explanation then a official complaint is the option I have remaining. 

 

A update would be greatly appreciated with a actual (or abstract) timeframe.

 

Regards

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Moderator
Moderator
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Message 4 of 7

Re: BT Mobile Voucher claim issue (and concern of not receiving voucher)

@Rafeshorr I'm sorry about the delay with your vouchers. Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

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Highlighted
Beginner
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Message 5 of 7

Re: BT Mobile Voucher claim issue (and concern of not receiving voucher)

I must be doing something wrong, I cannot see that link anywhere on your profile page.

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Highlighted
Moderator
Moderator
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Message 6 of 7

Re: BT Mobile Voucher claim issue (and concern of not receiving voucher)

@Rafeshorr sorry that was my fault, you'll be able to see the link now.

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Aspiring Contributor
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Message 7 of 7

Re: BT Mobile Voucher claim issue (and concern of not receiving voucher)

Same applies here.

 

I cannot see that link at your profile so I would appreciate if I could contact somebodey to get the voucher claiming issue sorted, as the helpdesk does not seem to do anything at all.

 

Thanks.

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