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misterdm
Beginner
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Message 1 of 10

BT Mobile app not updating useage

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not updating since last bill created 26/6/16   Also no useage shown on bt online a/c   Any ieas.Not finding bt 150 not very helpful !

my phone iphone 6 has previously worked for 6 months no problems until 26/6/16 !

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misterdm
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Message 2 of 10

Re: BT Mobile app not updating useage

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my phone iphone 6 has previously worked for 6 months no problems until 26/6/16 !
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JohnC2
Moderator
Moderator
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Message 3 of 10

Re: BT Mobile app not updating useage

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Hi @misterdm Sorry that you've had not the help you need to get this fixed when you called us.

 

Drop us over your details and we will help you with this. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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misterdm
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Message 4 of 10

Re: BT Mobile app not updating useage

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i should also say I reported fault 26/6/16 by phone so there is currently an active report fault that has been raised.I have contacted by phone 3 times since 26/6/16 and they tell me fault still being investigated.? I am concerned because I am travelling to Europe for several weeks shortly and need to see my useage and purchase data roaming.

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misterdm
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Message 5 of 10

Re: BT Mobile app not updating useage

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Hi John C2   As requested have sent my details 5/7/16 .Thanks for your offer of help.

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misterdm
Beginner
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Message 6 of 10

Re: BT Mobile app and online A/C not updating mobile useage.

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6/7/16 Recieved email from John C2 Mod informing me unresolved issue would remain with 150 team to resolve-thanks for trying.

6/7/16 Telephoned 150 team for progress report.informed issue had been escalated and should be resolved by 8/7/16

8/7/16 Telephoned 150 team for progress report.Informed issue had been further escaled and they would contact me 9/7/16.

9/7/16 150 team did not contact me as as promised.

10/7/16 150 tean did not contact me.Reported fault still unresolved.

 

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PaddyB
Moderator
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Message 7 of 10

Re: BT Mobile app and online A/C not updating mobile useage.

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Hi @misterdm,

 

I'm sorry to hear that the fault hasn't been resolved. If you reply to @JohnC2 email, he'll be able to chase this for you.

 

Thanks

 

PaddyB

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misterdm
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Message 8 of 10

Re: BT Mobile app and online A/C not updating mobile useage.

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Hi. Thanks for your note.

6/7/16 email from online support team indicated I could not raise fault with them for 14 days ?? As 150 team continued to keep ownership of reported fault.?? Please advise.

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misterdm
Beginner
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Message 9 of 10

Re: BT Mobile app and online A/C not updating mobile useage.

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11/7/16  8.15 AM  UPDATE  

Spoiler
Smiley Happy

 Reported fault now appears to have been resolved.Mobile useage now showing on mobile app and my mobile A/C online.Great news as my travel commences 12/7/16.Big thank you to all that have assisted in resolving this matter.A HAPPY ending to what was a frustrating beginning.

 

misterdm

11/7/16

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JohnC2
Moderator
Moderator
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Message 10 of 10

Re: BT Mobile app and online A/C not updating mobile useage.

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Hi @misterdm Thanks for posting back to let us know all is sorted and you can now enjoy your holiday.

 

Cheers

John

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