BT Move Home Trouble

[djrulz123]

i have trying to register via the website for a move home with BT process but have been unable to do it for the last one week. my new home has been decided this week and i want to take my BT connection with it but every time i try its showing sorry we cant take in the order. I have tried calling over this last week without much luck. Please let me know what can be done as i will be moving on 10th october and i need my connection with me

[Keith_Beddoe · Accepted solution]

@djrulz123 

Did you use this link Start your home move 

Or use the number on the website Call us on
0800 783 0235

[djrulz123]

yes i used that link but it didnt work out.  i called on the number 800800150 and no one picked it up. 

[Keith_Beddoe]

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@djrulz123 wrote:

yes i used that link but it didnt work out.  i called on the number 800800150 and no one picked it up. 

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Use the number I posted, as that goes to the home move team.

Its possible that the address you are moving to, has no connection yet, or its a new build that is served by a direct fibre (FTTP)

The home moving process can fail, if no Openreach routing can be found. This is a common problem on new build properties.