BT Mobiles have to be the crappiest mobile services i have ever experienced. I went back to them last year against my better judgement. I have only had a contract for a few months (June 15) and so far they have managed to loose my number for a month, cut me off by 'accident' text me to tell me what was happening on the missing mobile number and offer me a months free service by way of compensation (£12) This weekend I have been without text messaging in and out - not a big deal until you don't have access to it -and when I contacted them I was told initially that this was 'outage' and to do with EE, perhaps it was but who knows then I have been informed today that it is due to essential maintenance. Someone is lying. That meas that I have been without service for 48 hours. A message on the customer services says they are aware of this - yes but are they doing anything about it? And i it was/is essential maintenance wouldn't some forewarning of this have been appropriate? If you're thinking of joining BT Mobile I would urge you to get other opinions first my experience of it had been diabolical. I cant wait to be out of contract with them. Taking to facebook and twitter to voice ones concern sometimes seems to be the only way to get action.
