cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
222 Views
Message 1 of 4

BT Net Protect

Am installing Net Protect on a Windows 7 64 bit machine with expired McCaffee Software still present. On running the Net Protect installer I get a finishing message to restart windows.  Windows will not restart - I can only go to Safe Mode and

then  find a Restore point.  I have now tried 3 times to complete the installation with the same result. 

What to do ??

0 Ratings
3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
221 Views
Message 2 of 4

Re: BT Net Protect

Uninstall the expired product first.

0 Ratings
Highlighted
Distinguished Guru
Distinguished Guru
216 Views
Message 3 of 4

Re: BT Net Protect

After uninstalling, it might be as well to run the McAfee removal tool before reinstalling so that you start with a clean sheet. You can download the tool here: http://service.mcafee.com/FAQDocument.aspx?id=TS101331

--
You can click the thumbs up icon below this message if you think it was helpful.
Highlighted
Newbie
196 Views
Message 4 of 4

Re: BT Net Protect

Keith Beddoe  and Potty Person

 

Thanks very much for your replies -perfectly good advice . Unfortunately the failure in windows occurs immediately after removal of the McAffee code by any method  (whichever comes first) . The removal tool itself indeed  says it failed. This means this is a McAffee problem and therefore I will vanish from this forum - thanks again

0 Ratings