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Beginner
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Message 1 of 8

BT NetProtect

hello

iam sure there are posts like it. i hope

iam having to reinstal BT NetProtect

i login and go to the page where one should get it 

and are presented with the following

''Sorry, BT NetProtect Plus is only available to BT Broadband customers.''

ive been nothing but an option 3 customer for over 2 years

 

 

any ideas

 

thanks

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7 REPLIES 7
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT NetProtect

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Beginner
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Message 3 of 8

Re: BT NetProtect

yeah looked there already thanks no real help

about my problem

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Newbie
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Message 4 of 8

Re: BT NetProtect

I have exactly the same problem, I've also noticed that 'My BT' will not list My Services and states 'Sorry, we are currently unable to present Your Product information.' I'm hoping that once the website is fixed, it will recognise me as a customer and then let me download. In the meantime I can only pray no nasties come my way!!

 
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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: BT NetProtect

Try MSE instead, it is free Microsoft Security Essentials

Assuming that you have a Windows PC

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Distinguished Guru
Distinguished Guru
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Message 6 of 8

Re: BT NetProtect


@Skiploe wrote:

In the meantime I can only pray no nasties come my way!! 



If this means that you are accessing the internet without an antivirus program, you'll need to pray very hard and hope someone is listening. Even if you want to go with NetProtect in the long run (which I would not recommend), take KB's advice and download MSE meanwhile. You'll probably like it. 

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Newbie
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Message 7 of 8

Re: BT NetProtect

It all apears to be working now, 'My Services' information is now visable and I am able to download Netprotect.

 

Thanks for your advise pottyperson, makes perfect sense. I was not aware that this (MSE) was available from Microsoft, will have a look at it in slow time now that the immediate panick over.

 

Thanks again

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Distinguished Guru
Distinguished Guru
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Message 8 of 8

Re: BT NetProtect

No problem. If you want it, there's more on this subject here: BT Forum AV Advice.

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