Im on a mission now to show just how useless open reach have been, my company relocated in april last year we origonally arranged our new lines to be connected with onebill, but after a few months of nothing happening they admitted that it was openreach that was causing the delay. We took advice and ditched one bill got a refund and opted for bt who promised us the world!! in return for our hard earned money we still have nothing to show.
The company employs 14 people and exports world wide and since relocating we have been working off 1 mobile phone with our old line redirected and bt and open reach seem to think this is acceptable service our business of 30 years is suffering at the hands of these people and we wonder why UK industry struggles.
How far do we have to take it to get a resolve?