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Distinguished Sage
Distinguished Sage
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Message 11 of 17

Re: BT Order cancelled on Activation Date

Did you send the form in that @DavidM posted?

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Aspiring Contributor
188 Views
Message 12 of 17

Re: BT Order cancelled on Activation Date

Hi Keith.  

Yep, I have done that.

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Distinguished Sage
Distinguished Sage
179 Views
Message 13 of 17

Re: BT Order cancelled on Activation Date

Then at least its in the moderator queue, should the problem not get resolved. One of the moderators should pick up the request in a few days.

 

Was it BT Infinity that you ordered?

 

 

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Aspiring Contributor
165 Views
Message 14 of 17

Re: BT Order cancelled on Activation Date

Yes Infinity. 

I'm sure the mods will be able help if they get a chance before I make any decisions, I undertand they're a small team. 

I feel I get fobbed off when on the phone, everything is always "can't help, the system needs 24 hours".... a nice round number, when they're no longer on shift I imagine Smiley LOL   It's annoying as they don't offer genuine help when a BT employee has caused the mess.

 

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Distinguished Sage
Distinguished Sage
161 Views
Message 15 of 17

Re: BT Order cancelled on Activation Date

Perhaps the cabinet is fulll, or there is a fault on a card or port?

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

See if it shows "available" or "waiting list"


 
 
 

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Aspiring Contributor
157 Views
Message 16 of 17

Re: BT Order cancelled on Activation Date

 

here are the results:

 

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Distinguished Sage
Distinguished Sage
154 Views
Message 17 of 17

Re: BT Order cancelled on Activation Date

Thanks.

I cannot see any issues there, but its possible that if the Openreach Field Technician did visit the cabinet, there may have been an issue with either the tie cable, or the port, which meant that there was no continuity through the fibre cabinet.

 

That would explain the loss of dial tone, although I would have expected them to restore the line as it was, to give you phone service.

 

If that is the case, then Openreach would be waiting for a new tie pair or port to be allocated, which would explain the delay.

 

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