BT Order cancelled on Activation Date

[Keith_Beddoe]

Did you send the form in that @DavidM posted?

[Chicharito14]

Hi Keith.  

Yep, I have done that.

[Keith_Beddoe]

Then at least its in the moderator queue, should the problem not get resolved. One of the moderators should pick up the request in a few days.

Was it BT Infinity that you ordered?

[Chicharito14]

Yes Infinity. 

I'm sure the mods will be able help if they get a chance before I make any decisions, I undertand they're a small team. 

I feel I get fobbed off when on the phone, everything is always "can't help, the system needs 24 hours".... a nice round number, when they're no longer on shift I imagine    It's annoying as they don't offer genuine help when a BT employee has caused the mess.

[Keith_Beddoe]

Perhaps the cabinet is fulll, or there is a fault on a card or port?

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See if it shows "available" or "waiting list"

[Chicharito14]

here are the results:

[Keith_Beddoe]

Thanks.

I cannot see any issues there, but its possible that if the Openreach Field Technician did visit the cabinet, there may have been an issue with either the tie cable, or the port, which meant that there was no continuity through the fibre cabinet.

That would explain the loss of dial tone, although I would have expected them to restore the line as it was, to give you phone service.

If that is the case, then Openreach would be waiting for a new tie pair or port to be allocated, which would explain the delay.