So ethernet devices not the cause of my disconnects either.
Help support has got me to disable legacy steering on the discs.
Anyone else wanting to try this you first need to log into one of your discs preferably the main one connected to the router. From a web browser.
Then legacy steering can be accessed from
I'll update how I get on.
I see there's a new firmware version SGAB202226
Has anyone updated to this new version?
I'm gonna hang fire for a while.....
I returned my discs and got a new set. I’ve kept them on the original firmware, they are def more stable but still need rebooting every few days.
I’ll hang off another few days and see if anyone has any issues with the latest firmware.
thanks for your reply 👍
If you have just updated, have you power reset the discs yet?
I came home to disconnected discs yesterday afternoon so I updated to the latest firmware.
Been up for 1 day and 9 hours so far. All seems good. I've changed my setup in that I've now disconnected anything that I had via ethernet (Sonos and Sky Q) and connected via wifi instead.
My Philips Hue hub I've plugged directly into my router.
Will see how it goes over the next few days.
I did "power reset" the disks. I then brought the remote disk into wifi range of the master disk and it didn't connect via WiFi ?!?!
In the end I've just finished resetting all the disks to factory defaults and the disk connected via "ethernet backhaul" has started to broadcast to clients again. I'm wondering if there was some sort of problem with the upgrade process on that disk (perhaps the engineers expect firmware upgrades to be done via WiFi and not via ethernet backhaul). I'll report it to support but for now I've disabled automatic upgrades.
The new firmware hasn’t sorted anything for me. Still have disconnecting discs 😞
I’ll try a hard reset one more time but looking like I’ll return these and get the netgear orbi rbk50....