BT PREMIUM WHOLE HOME WIFI - ISSUES

[oakserver]

I'm tempted by the premium 3 set - I would be using ethernet backhaul.

 @kevin_marchant Are you still having problems with these units on backhaul and no 2.4 ghz band or have they stabilised?

[kevin_marchant]

Still have a problem. It's with second line support currently.

[cameron1975me]

I’ve given up on these, way too unreliable. For the price I expected better.

Got the Netgear Orbi RBK50 twin pack instead. So far so good 😊 

[Sircoynie]

Add me to the list of very annoyed customers with lots of disconnect issues.

One thing I have noticed in the logs is that when a disk disconnects the master resets the SSID to the factory default setting. I am wondering if I reset all the disks to factory default and don’t change any SSID/Password this will fox the disconnect.

Anyone tried this?

[lnajr02]

See also https://community.bt.com/t5/BT-Devices/BT-whole-home-triple-pack-upgrade-to-premium-DONT-DO-IT/m-p/2...

[nchaundy]

Hi, I am having similar issues with BT premium whole home Wi-Fi.. with discs dropping off the network and having to re-start regularly..

I have a BT Hub6 with 4 discs 

is it best to raise a log with help desk? 

[lnajr02]

Who is your broadband provider and what hub are you using?

[lnajr02]

Yes the help desk has been told that new firmware for premium is due. But that don't have the date yet.

[nchaundy]

Broadband is BT 

BT hub 6.

I have the hub 6 Wi-Fi still on..

I have had issues with Sky boxes disconnecting so have sky q and 2 of the 3 mini boxes connected to discs via Ethernet..

not sure if issues are to do with 5g channels trying to be used by sky and BT discs?

[lnajr02]

I have been told that Sky Q takes most of the channels so any mesh system on the same network has problems. But I can't prove it